El San Juan Hotel & Casino Carolina, Carolina , Puerto Rico on Bookingadvisor.com

General Description

El San Juan Hotel & Casino, located five minutes from the airport in the hip Isla Verde district of San Juan, is a lush Caribbean oasis that sits along the most beautiful beach in Puerto Rico. A sophisticated resort near Old San Juan that captures the essence of a lavish island lifestyle, this destination is the place to see and be seen. Recently modernized accommodations feature subtle accents and textures, bleached wood, sensual linens and spacious baths. Tropical pleasures abound at the most alluring pool complex in Puerto Rico, complete with private cabanas, concierge and poolside dining. At the epicenter find Encanto Beach Club, with a Zen-like atmosphere that creates the ultimate outdoor party scene. Eight award-winning restaurants provide a fanciful assortment of dining choices, from fine Northern Italian cuisine to delectable Southern-style barbecue. Later, when the sun goes down, see and be seen in any of a dozen bars and lounges located on property, and all considered the most popular among Puerto Rico's glittering night life. Then test your luck on a large array of gaming tables or state-of-the-art slots at the casino, while enjoying live nightly entertainment from Thursday thru Sunday. Special New Years Eve and Day performance at the lobby by the Gipsy Kings. Book your room and reserve your table, space is limited.

Amenities

Business Center
Room Service
High-speed Internet
Fitness Room/Gym
Restaurant
Parking
Swimming pool
Concierge
Valet Parking
Tour Desk
Massage / Beauty Centre
Bar / Lounge
Elevator / Lift
24 Hour Reception
Babysitting / Child Services
Air Conditioned
Non-Smoking Rooms
Tennis Courts
Golf Course
Banquet Facilities
Conference Room(s)
Currency Exchange
Multilingual Staff
Safe-Deposit Box
Sauna
Security Guard
News Stand
ATM / Cash Machine
Mini Bar
Cable / Satellite TV
Secretarial Service
In Room Movies
Meeting Rooms
Hair Dryer
Modem / Data Port
TV
Laundry service
Spa bath / Jacuzzi
Casino
Scuba Diving
Fishing
Direct dial phone

Hotel Policies

Checkin: 15h
Checkout: 12h

El San Juan Hotel & Casino Carolina

Nearby transport:

Luis Munoz Marin International Airport 2.37km

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for El San Juan Hotel & Casino Carolina RATING

4 / 5

7 REVIEWS

Visitors' Reviews

Name:Carla
Date of stay:11/15/2010
Purpose of stay:Leisure

Date of Stay:11/15/2010

Overall the atmosphere is excellent. Had to get sheets and change bedding, but beyond that my room was phenomenal and the view unbeatable. The pool area can get extremely crowded so make sure to be there by nine or your doomed. The restaurants all have great food, but can def be pricey. The beach is beautiful, clean and relaxing and the pool area as well. All the staff was great, friendly, helpful etc. Make sure you don't get there before 4pm though because you'll be waiting and waiting and waiting, oh did I say waiting to get your room!

El San Juan Hotel & Casino Carolina 4.4

Name:Gerald Aycock
Date of stay:02/22/2011
Purpose of stay:Leisure

Date of Stay:02/22/2011

We loved the ambiance. Two pools, directly on the beach. Our room had a balcony. Some rooms have flat screen, ours did not. Spacious closet and bathroom. We loved the breakfast buffet - omelettes made to order. Great food at the Japanese restaurant. Catch Jimmy's specials - i.e., All u can eat ribs or chicken wings and draft (up to 2 hours) certain hours and days apply. Avoid beer w/o special - 7.00 a bottle!!!

El San Juan Hotel & Casino Carolina 4.9

Name:NA
Date of stay: 04/30/2009
Purpose of stay:Leisure

Date of Stay: 04/30/2009

Do not waste your money on this hotel - you will be very disappointed!! The lobby is beautiful, but the rooms look nothing like the website. Our room was old, musty and dirty. The staff was rude. Everything is way over-priced for the quality that you receive. If you are planning a trip to San Juan Puerto Rico; then stop by the hotel lobby for an evening, but DO NOT stay here!

El San Juan Hotel & Casino Carolina 4.6

Name:NA
Date of stay: 04/20/2009
Purpose of stay:Leisure

Date of Stay: 04/20/2009

The lobby and pool areas are absolutely gorgeous, but that's where it ends. It's like they're trying to impress people with their public spaces, but once you get to your room it's another story. Even if you've made your reservation 3/4 of a year in advance and request a certain room like a Garden Lanai, you're not guaranteed to get it. Instead you'll be ""upgraded"" to the tower, which in my mind was not an upgrade by any means. Our room felt hollow and echoey. We could hear everything going on around us. Also, I don't know what kind of standards their housekeeping crew has, but finding hair and a waterpark wristband in my bathtub signals to me that my bathroom wasn't even cleaned at all. Also watch out with how they apparently ""hold"" a certain amount on your credit card and charge you a different amount when you arrive. Kind of frustrating! It appears as though we were not the only individuals to experience this angst. We overheard other individuals in the lobby expressing the same frustration. We had a great vacation, but agreed that we would look elsewhere to stay in the future!

El San Juan Hotel & Casino Carolina 3.5

Name:NA
Date of stay: 03/19/2009
Purpose of stay:Leisure

Date of Stay: 03/19/2009

When my wife and I got there we were in awe over the beauty of the hotel. The staff at the check in desk were friendly and it didn't take very long to check in. We opened the door to the room and it looked just like the pictures on the internet and we had a great view of the ocean. The next day we got up and took showers and we when got out of shower we noticed a big flood in the foyer by the bathroom. We got towels out and cleaned it up and when we did we noticed mold all over the floor where the water was and all at the base of the shower, so this was an on-going problem that hadn't been fixed. Also getting out of the shower I cut the bottom of my foot on a loose tile-apparently from all of the water. I also noticed that on the tile in the sitting area(the whole room was tiled) there were either blood stains or cola stains. So the house keeper came and supposedly cleaned. When we got back that afternoon the bathroom and living area were as dirty as when we left and the stains were still there. I finally got a wet rag and cleaned it myself. THere was almost an inch of dust behind the drapes that opened to view the ocean. Add to all to this they put a family next to us with a baby and all that baby did was cry. It was so loud it was like he was in our room. Complained to no avail. Will never stay here again!!!!!

El San Juan Hotel & Casino Carolina 3.8

Name:NA
Date of stay:12/07/2009
Purpose of stay:Leisure

Date of Stay:12/07/2009

The hotel has a wonderful series of pools and hot jacuzzis and the beach is very nice. The room was beautiful,although I wish it had a vies. The recptions staff was very nice. We had a long wait at the restaurant facing the beach. They seemed to be understaffed. Ohterwise it was great. They even have two starbucks in the hotel.

El San Juan Hotel & Casino Carolina 4.2

Name:
Date of stay:12/26/2010
Purpose of stay:Leisure

Date of Stay:12/26/2010

the room was not clean, it was not filthy but def not clean. the bathroom door has no lock, it is a sliding door and the shower was quite small as was the bathroom. lighting is dim in room and most definitely in the lobby and common areas. the pools are great though. the breakfast buffet was good and a better deal than ordering off of the ala carte menu. beware of the daily parking fee, ask the valet for prices, do not park yourself it is confusing and you could wind up paying more than the hotel guest daily rate.

El San Juan Hotel & Casino Carolina 3.6

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