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Hilton Garden Inn Times Square New York City

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790 Eighth Avenue New York City ,New York
United States

General Description

The Hilton Garden Inn Times Square hotel is perfectly located in the heart of bustling Midtown and is within walking distance to New York's best attractions including Broadway theatres, Times Square, Central Park, Carnegie Hall, Lincoln Center, lively nightlife, Rockefeller Center and a multitude of museums. Providing the finest quality and services, the Hilton Garden Inn Times Square hotel is perfectly designed for business or leisure guests, and offers an abundance of complimentary amenities ensuring your stay in the Big Apple is affordable, fun and hassle-free. Spacious, newly appointed guestrooms with 26-inch LCD flat panel televisions, refrigerator, microwave, safe, coffee maker, and large work desks with adjustable lighting and ergonomic chairs. Complimentary high-speed wired and wireless Internet access is available in each guestroom, featuring secure remote printing directly to our hotel's business center. Complimentary 24-hour Fitness Center, complimentary 24-hour Business Center, and complimentary wireless Internet access in the lobby. Complimentary morning coffee, tea, and USA Today. Pigalle Brasserie, a 1950's Paris style cafe, offers breakfast, lunch, dinner and evening room service. Pavilion Pantry convenience mart is stocked with snacks, drinks and more. Nearby Big Apple Attractions & Other Things to Do In New York City: In the heart of Times Square, steps from Broadway theaters, Central Park, Carnegie Hall, Radio City Music Hall & Rockefeller Center. Best Big Apple attractions are at your door! Explore all that Manhattan has to offer with our NYC Sightseeing Package or enjoy family fun at Build-A-Bear Workshop. New York City's best shopping including Fifth & Madison Avenue, Saks Fifth Avenue, Macy's and Bloomingdales - all within walking distance. Minutes from famous museums including Museum of Modern Art, Madame Tussaud's, and Ripley's Believe It Or Not; just a quick subway ride to Zagat's #1 rated NYC attraction - American Museum of Natural H

Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Conference Room(s)
  • Safe-Deposit Box
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Modem / Data Port
  • TV
  • Laundry service
  • Wheel Chair Access
  • Shower

Hotel Policies

Checkin: 15h
Checkout: 12h

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for Hilton Garden Inn Times Square New York City RATING

4.2 / 5


93 REVIEWS

Visitors' Reviews

  • NA
  • 10/16/2009
  • Leisure
Date of Stay:10/16/2009
Very friendly, great price, very conveniently located. The restaurant was not good at all. The service there was ok but did not hold a candle to the service in the hotel. Major disconnect between the two. This hotel is very conveniently located and very clean. The price was wonderful considering the competition. For a 1st trip to NYC, we had a super experience. Only real complaints, our vehicle did not fit in the garage, which we did not know until we got there and the restaurant connected to the hotel was below average. Every other restaurant we visited was superb! The food in NYC was a wonderful experience, so the hotel restaurant probably bombed more than it should have, but it's hard to screw up breakfast and they did.
Hilton Garden Inn Times Square New York City 3.9
  • Michele
  • 06/01/2010
  • Leisure
Date of Stay:06/01/2010
The location was close to everything, one block from Times Square. Parking for the customers was hard to understand the attendant. I think a space should be reserved for confirmed guests. The location was very good. A block from Broadway and Times Square. If someone has a reservation for the hotel, there should be a parking space reserved for the guest. I did not understand what the attendant said and gave the wrong info. I ended up someone where else and probably paid more that what I should have, if I had a parking space reserved for me and my family.
Hilton Garden Inn Times Square New York City 3.2
  • Sheila
  • 03/03/2010
  • Leisure
Date of Stay:03/03/2010
Convenient location right near time square and restaurants. Bathroom was Nasty. The bathroom had not been serviced. It appeared that the housekeeper left in the middle of the job. While the rest of the room was perfectly neat and clean. When I check into a hotel, I judge it by the cleanliness of the bathroom and a tub full of grunge, debris and filth does not impress me. The housekeeping staff did immediately come and clean up the room properly.
Hilton Garden Inn Times Square New York City 4.5
  • Rodney
  • 06/21/2010
  • Leisure
Date of Stay:06/21/2010
The Hilton Garden Inn was great! Check in and out was quick with no problems. The staff were friendly and personable and willing to do whatever was asked. The bed was the MOST comfortable hotel bed I have ever slept in! The location was easily accessible to Times Square and subways, etc. Walking distance to Central Park. The room was clean and neat with a mini refrigerator. I would highly recommend this hotel to anyone wishing to stay in the Times Square district in New York City. We had a great experience!
Hilton Garden Inn Times Square New York City 3.2
  • 03/31/2010
  • Leisure
Date of Stay:03/31/2010
Stayed on a smoking floor but didnt smell any knid of smoke due to the air filters the hotel uses.
Hilton Garden Inn Times Square New York City 3.2
  • 04/23/2010
  • Leisure
Date of Stay:04/23/2010
Location- if you want to see the sights and party. Too loud for hubby and me- we are just a bit more mellow than this neighbor hood allows. Decent hotel. Much like a hotel you encounter while traveling across the country- except this one was in the middle of all the Times Square Area action. It was hip and happening, for sure.
Hilton Garden Inn Times Square New York City 4.5
  • 12/10/2010
  • Leisure
Date of Stay:12/10/2010
Really enjoyed our stay. Perfect location with Central Park and Time Square within walking distance. Room was clean and very comfortable. Hotel employees were extremely friendly, curteous, pleasant, knowledgeable and available. I would highly recommemd it to others.
Hilton Garden Inn Times Square New York City 3.1
  • 01/30/2010
  • Leisure
Date of Stay:01/30/2010
Convenient, not too busy an area. Noise, subway close to 2nd floor. Good value for the area. Very convenient to times square and subway.
Hilton Garden Inn Times Square New York City 4.8
  • 07/22/2010
  • Leisure
Date of Stay:07/22/2010
Location, bellman, bed, location. The concierge was not knowledgeable and lead us to paying more for things while getting less quality. Clean room, comfortable bed, and friendly staff. The only real problem was the unknowledgeable concierge. She led us to paying a lot more for things while getting less quality.
Hilton Garden Inn Times Square New York City 4.9
  • 10/22/2010
  • Leisure
Date of Stay:10/22/2010
Friendly staff, good location on an avenue near lots of restaurants. Small room, spartan (though clean) bathroom.
Hilton Garden Inn Times Square New York City 4.7
  • 03/06/2011
  • Leisure
Date of Stay:03/06/2011
Location great, staff very friendly and helpful. No view from window and noisy service elevator. This hotel has a great location, close to attractions, theaters, Subway station.
Hilton Garden Inn Times Square New York City 4.4
  • 12/07/2010
  • Leisure
Date of Stay:12/07/2010
Location, price and friendly staff. We have kids and they gave us one bed, when I even called to request two beds. This made it very uncomfortable. The hotel was, overall, fine. There were items under the bed and at the side of the bed from past guests that was never picked up. Not a big deal though. The location however was great. Our main concern was that we have kids and they only gave us one bed, even after I called and requested two beds. The kids ended up sleeping on the floor instead of a bed.
Hilton Garden Inn Times Square New York City 3.3
  • 12/23/2010
  • Leisure
Date of Stay:12/23/2010
We really enjoyed our time at the Hilton Garden Inn. Everyone there was so helpful and friendly. I felt so comfortable there. The rooms are nice large, clean rooms and we had a lovely view of New York from the room we had. I would definitely stay here again. Hats off to you Hilton Garden Inn! You guys rock!
Hilton Garden Inn Times Square New York City 4.6
  • Jason
  • 07/30/2010
  • Leisure
Date of Stay:07/30/2010
The staff went over board on making sure that everything was in order. I loved our view from our window - I would definitely want the same view next time I'm in town for shopping and shows. I've taken some of the hotels marketing material to pass out to friends for the next time they visit Manhattan.
Hilton Garden Inn Times Square New York City 4.6
  • Allison Greer
  • 01/09/2011
  • Leisure
Date of Stay:01/09/2011
The business center room was very nice. Can't say anything negative. Great location, nice rooms, friendly staff, convenient business center.
Hilton Garden Inn Times Square New York City 4.7
  • Francis
  • 02/23/2011
  • Leisure
Date of Stay:02/23/2011
Chose the Hilton Garden Inn Times Square based on price and the personal reviews. It was more than I expected. Rooms were clean and spacious. Location can't be beat. Far enough from the crazy Times Square noise, but so close to walk to the square and Rockafeller Center. Subways are close. Staff was friendly and very helpful. The computer room was very useful in checking email and checking into the flight home. If I am lucky enough to get back to New York, this is where I would stay again.
Hilton Garden Inn Times Square New York City 3.9
  • Tommy Mathews
  • 11/30/2010
  • Leisure
Date of Stay:11/30/2010
Excellent location. Hotel was undergoing renovation. This will be a nice hotel when renovation is complete. Until then, beware. A/C didn't work in the un-renovated room we were placed in for the first night. The staff was very apologetic and supplied 2 fans for the room. For our second night, we were relocated to a renovated room and it was truly beautiful. Theater district location is excellent.
Hilton Garden Inn Times Square New York City 4.4
  • Julie Bloom
  • 03/28/2011
  • Leisure
Date of Stay:03/28/2011
My cousin and I came to see Madonna in concert and chose this hotel from online travel website . The room was small but for the two of us we had no problem moving around. The bed and bathroom were both very clean. The room also had a desk and a comfy chair. The bed was very comfortable but the pillows were soft. The bathroom had plenty of towels and the shower had good water pressure. We made good use of the plasma tv, mini fridge and microwave. The staff was very nice and greeted you every time you came into the hotel. Did not use room service or the business center. The little store in the lobby sold snacks, magazines, souviners and had an ATM. This hotel is a close walk to Times Square and the subway lines. Would stay here again.
Hilton Garden Inn Times Square New York City 3.4
  • Annette Terrell
  • 06/17/2011
  • Leisure
Date of Stay:06/17/2011
Room was large and the restaurant (Pigalle) was good. Walls were very thin. Could hearing talking from the next room. And the brick wall view from the window. The hotel staff was very friendly and helpful. Excellent customer service. Convenient location to Times Square and Broadway shows. Local calls should be free since the brick wall view effected cell phone signal in the room.
Hilton Garden Inn Times Square New York City 4.2
  • Jon Barrett
  • 07/19/2011
  • Leisure
Date of Stay:07/19/2011
Super location (8th Ave. & 49th St.) Close to Times Square, subways and lots of near by restaurants.
Hilton Garden Inn Times Square New York City 4.1
  • Kim Roberson
  • 09/06/2011
  • Leisure
Date of Stay:09/06/2011
I left my cell phone charger in the room and they mailed out the next day! The cab driver confused it with another Hilton / a cable guide would be nice. For mid-town Manhattan the rooms are huge. Staff is friendly.
Hilton Garden Inn Times Square New York City 3.2
  • Laurie
  • 10/21/2011
  • Leisure
Date of Stay:10/21/2011
Clean, close to ALL NYC stuff -great to go back and cool off in before another activity. Could hear elevator. Stayed here 6 years ago when it was a Days Inn - What a difference! Upgraded in so many ways. It meets Hilton Garden Inn quality standards that we have experienced in at HG Inn's around the world. Comfy bed is at the top of the list. The Book it now price was unbelievable. We walked less than 5 blocks to theater, ticket office, to meet our friends daughter for lunch who works at a Star bucks 5 blocks away and came back in between that and the 2 shows we went to rest and cool down in the 90 plus degree heat! Parking garage next door! The best. Thanks
Hilton Garden Inn Times Square New York City 4.7
  • Wendy
  • 10/02/2010
  • Leisure
Date of Stay:10/02/2010
"I came to NY for the Gift Show the beginning of this year and I had a reservation, when I got to the hotel was not room available. They send me to another hotel just for that night and told me to came back the next day. I went to the hotel that they told me to go and the Front desk told me that they couldn't accept customers from Hilton Garden unless I pay myself for the night, I did because I was very tiered. It was just a very uncomfortale and inconviniency moment. I DO NOT RECOMEND THIS HOTEL."
Hilton Garden Inn Times Square New York City 3.4
  • Sheila
  • 09/04/2010
  • Leisure
Date of Stay:09/04/2010
Location & price. Staff was not rude just not very friendly/welcoming also they talked to each other about other guests while checking us in. Very good value for the money, great location for our needs.
Hilton Garden Inn Times Square New York City 4.2
  • Bonnie
  • 01/17/2011
  • Leisure
Date of Stay:01/17/2011
great experience and highly recommend
Hilton Garden Inn Times Square New York City 3.1
  • Marcia
  • 12/13/2010
  • Leisure
Date of Stay:12/13/2010
Our second stay here after being recommended by a friend. Great location near Times Square, but away from the Times Square noise. Staff is extremely helpful and courteous. Beds as good as any we have found in any hotel. Parking very convenient next door to hotel. Will likely stay here in the future.
Hilton Garden Inn Times Square New York City 4.2
  • Patricia Conner
  • 03/05/2011
  • Leisure
Date of Stay:03/05/2011
The Hilton Garden Inn Times Square was the best hotel experience. Although the room was small it was very clean and comfertable. It was a cozy fit. The bathroom looked brand new and the massage shower was great. The hotel was also only 2 blocks from the bus station and around the corner from Broadway. The only downsides were the shady adult video stores across the street. The hotel staff was a bit too friendly at times but they gave us breakfast passes. I would recommend this hotel to others.
Hilton Garden Inn Times Square New York City 3.3
  • Cecil Fitzgerald
  • 10/21/2010
  • Leisure
Date of Stay:10/21/2010
The bed! A few more kid-friendly TV channels. The room was very "New York"- from the view out the window to the style of furniture to the pictures on the wall. The bed was wonderful, and the desk chair was so comfy. It's a super place to stay in midtown!
Hilton Garden Inn Times Square New York City 4.5
  • Wendy
  • 12/25/2011
  • Leisure
Date of Stay:12/25/2011
The staff was friendly and very helpful with directions. The hotel was not worth the price. NA.
Hilton Garden Inn Times Square New York City 4.1
  • Neil
  • 08/01/2011
  • Leisure
Date of Stay:08/01/2011
Room was cheap for NYC. Older-- slightly run down. Good location-- good value for the $.
Hilton Garden Inn Times Square New York City 3.5
  • Marian
  • 12/07/2010
  • Leisure
Date of Stay:12/07/2010
Being a first time traveler to NYC, the reviews are extremely helpful trying to find a nice place to stay when you are not familiar with the area. So I am paying it forward. This was a very nice hotel and in a great location (walking distance to Central Park, Rockefellar Center, Times Square, 5th Avenue shopping, Broadway theaters and more. Like another review mentioned, the hotel looks just as is does in the pictures. The staff are very friendly, professional and helpful. We arrived around 2:15 and our room was available for us (which was great because we were ready to get changed for some sightseeing). We were on the 11th floor. There was still some street noise and a slight hum of the subway nearby, but not a bother at all. My only negative about this hotel - ladies, be prepared for no bathroom counterspace . . . but maybe it was just me because I have too much stuff! I will definitely be staying here again on any return trips to NYC and highly recommend it to anyone looking for a nice place in the mid-town area.
Hilton Garden Inn Times Square New York City 4.1
  • Peggy
  • 02/13/2012
  • Leisure
Date of Stay:02/13/2012
Service was spectacular--all personnel professional, available to address any/all needs/requests. Roar of subway beneath made me aware I was in the big apple. The hotel staff was more than accommodating. Their professionalism and courtesy was noticed and so appreciated. The rooms were clean, comfortable and inviting. Couldn't have been a better location--easy access to everything!
Hilton Garden Inn Times Square New York City 3.5
  • Jack Hansen
  • 01/10/2011
  • Leisure
Date of Stay:01/10/2011
Near the heart of the theatre district. Big room, good price versus competition. Garage employees were incredibly slow returning car. We loved our stay at the hotel. I would go back to the same hotel next time we visit nick. It is close to everything you need in midtown, and they offer several quality services from the concierge desk.
Hilton Garden Inn Times Square New York City 3.5
  • Edwin
  • 03/05/2011
  • Leisure
Date of Stay:03/05/2011
The Starbucks coffee in the lobby every morning was excellent. Can't think of anything very serious. The location was very good. The staff was very helpful and friendly. The restaurant was not quite as good as it could be. The morning coffee in the lobby was excellent and free. I would stay there again if I come back to NYC.
Hilton Garden Inn Times Square New York City 4.4
  • Melanie
  • 08/16/2011
  • Leisure
Date of Stay:08/16/2011
Everyone was very freindly and helpfull. Had a great time. Would go there again.
Hilton Garden Inn Times Square New York City 4.4
  • Franklin Hirsch
  • 02/18/2011
  • Leisure
Date of Stay:02/18/2011
Room was clean, spacious for NYC standards and very comfortable. Nothing worthy of mentioning really liked my stay there. I really enjoyed my stay, would stay there again. Very clean and very comfortable. Very close to Time Square attractions. Met my needs perfectly.
Hilton Garden Inn Times Square New York City 3.9
  • Marilyn Dawson
  • 02/24/2012
  • Leisure
Date of Stay:02/24/2012
Great restaurant & nice large room.
Hilton Garden Inn Times Square New York City 4.1
  • Ted Frazier
  • 09/17/2011
  • Leisure
Date of Stay:09/17/2011
I was on the third floor in a room next to the linen room. I could always hear the subway trains go by, noise from the street, and noise from the linen room. Having lived in the city before, all the noise didn't bother me. The staff were all extremely friendly and helpful. The room had a queen bed, large desk, large dresser, and plenty of space in which to move around. Having a microwave, coffeepot, and fridge was great! There was a nice sized flat screen TV, complimentary wireless (or wired) internet, and remote printing available. The in-room AC worked great; the room was never too hot or too cold. The only minor issue I had was that the water in the shower took a good 7 or 8 minutes to fully heat up. The hotel is in a great location; just a short walk to The Lion King, Wicked, and the subway. The walk to/from Port Authority was not bad either; took about 10 minutes. Overall, the hotel was great and I would stay there again.
Hilton Garden Inn Times Square New York City 4.8
  • Anna
  • 04/01/2012
  • Leisure
Date of Stay:04/01/2012
Staff was helpful and friendly, and the beds were very comfortable. Nice space for a NYC hotel--roomier than I thought it was going to be. Subway is very close, and close to all the sightseeing without being right in Times Square.
Hilton Garden Inn Times Square New York City 3.3
  • Hilda Gibson
  • 09/12/2011
  • Leisure
Date of Stay:09/12/2011
Location! walking distance to allI wanted to do! TV wasn't big. Extremely comfortable bed & clean room. Staff very friendly and attentive. Location was fantastic. Will stay here again.
Hilton Garden Inn Times Square New York City 3.8
  • Dwight Byrne
  • 10/10/2011
  • Leisure
Date of Stay:10/10/2011
Made request for bottle opener, received response but no bottle opener.
Hilton Garden Inn Times Square New York City 3.1
  • Bernard
  • 07/24/2011
  • Leisure
Date of Stay:07/24/2011
Location. Room was more a 2.5 star than a 3 star. Good Location friendly staff for New Yorkers.
Hilton Garden Inn Times Square New York City 4.8
  • Marianne Wall
  • 11/06/2011
  • Leisure
Date of Stay:11/06/2011
Great location, clean and well-furnished rooms, overall a wonderful experience.
Hilton Garden Inn Times Square New York City 3.5
  • Mary Cobb
  • 05/27/2012
  • Leisure
Date of Stay:05/27/2012
It was conveniently located, clean, and contemporary. This hotel was clean, conveniently located and contemporary. Just make sure that you request by phone to the hotel your bed type prior to check-in if possible, NYC hotel rooms with two double/queen beds fill up fast, especially in these economic times when hotel rates can be reasonable!
Hilton Garden Inn Times Square New York City 3.3
  • Barbara Erickson
  • 03/04/2012
  • Leisure
Date of Stay:03/04/2012
Room was spacious, and it was very close to all of the NYC attractions. Window curtains do not close fully to block out sunlight, and views from the street. Door took some arm muscle to open the first time. Nice lobby, friendly staff, and convenient walking distance to times square and the theatre district, and very close to the subway. I would definitely stay in this hotel again and again. It made the whole weekend getaway experience that much better.
Hilton Garden Inn Times Square New York City 4.3
  • Aaron
  • 07/26/2011
  • Leisure
Date of Stay:07/26/2011
Location Construction within the hotel, cleanliness of room was lower than expected.
Hilton Garden Inn Times Square New York City 4.5
  • Mildred
  • 03/17/2012
  • Leisure
Date of Stay:03/17/2012
Excellent location. I booked non smoking room. They did not have one. Very nice hotel, good staff, clean rooms. My wife and son have allergies and I booked non-smoking room, since they did not have a non smoking room we had no choice but to get regular smoking room. Both wife and son suffered. Hopefully next time they will not make this mistake.
Hilton Garden Inn Times Square New York City 3.2
  • Glenn Pierce
  • 02/16/2012
  • Leisure
Date of Stay:02/16/2012
Comfortable bed. Framed photo in bathroom is printed backwards (Chrysler building and skyline looking northeast -- but Queensboro bridge was on the left). Great location for theater district. Clean and comfortable. Nice staff. Pigalle restaurant looked fun. Very satisfactory and low cost for business traveler as well.
Hilton Garden Inn Times Square New York City 4.8
  • Janice Crowell
  • 09/05/2012
  • Leisure
Date of Stay:09/05/2012
Staff was so friendly! Only smoking floor available which really impacted me very negatively! Would have been fine if not for smoking floor which I requested not to have! I even saw someone check-in after me and they were given non smoking room. I also think it is time for new, cleaner looking duvets or bedspreads.
Hilton Garden Inn Times Square New York City 4.8
  • Jeremy
  • 08/20/2011
  • Leisure
Date of Stay:08/20/2011
We checked in early without any problems. The staff took us right to our room. The room was bigger than what I had been expecting. The bed was very comfortable and the refrigerator with microwave came in handy. The decor was very inviting. With so much to see in the city, the room was really only used for sleeping and a little extra curricular activity. All in all it was a very nice place to stay. Even on a holiday weekend this hotel was well priced among others around them.
Hilton Garden Inn Times Square New York City 3.4
  • Calvin
  • 10/17/2012
  • Leisure
Date of Stay:10/17/2012
I liked the location most of all and the cleanliness. The rooms was almost too small. In a nut shell this hotel was great! However, if I could get a better rate each time I visit New York I would stay here every time.
Hilton Garden Inn Times Square New York City 3.7
  • Lauren Martinez
  • 06/03/2012
  • Leisure
Date of Stay:06/03/2012
Near Times square. Low number of TV channel. Nice midtown hotel, poor view from the window (but is it even possible in a midtown hotel?).
Hilton Garden Inn Times Square New York City 3.9
  • Martha Steele
  • 08/04/2012
  • Leisure
Date of Stay:08/04/2012
This hotel was very clean. The staff was top-notch. We were greeted with hellos and smiles throughout the stay. The were informative and there was also great security. It was in a great location. The only negative (but this was minor) was that you felt/heard the subway and the hotel is 2 blocks away from a fire station. But you are in New York so what do you expect. You are in a great location overall!!! We would definitely stay there again.
Hilton Garden Inn Times Square New York City 4.9
  • Angela
  • 08/26/2012
  • Leisure
Date of Stay:08/26/2012
Clean, comfortable, helpful, and convenient. Great location. Helpful staff. Clean. Comfortable beds. Would stay again.
Hilton Garden Inn Times Square New York City 4.3
  • Gretchen Henderson
  • 09/12/2012
  • Leisure
Date of Stay:09/12/2012
The location! Close to theater district and downtown! Resturant was just okay, would never eat there again.
Hilton Garden Inn Times Square New York City 3.8
  • Rosemary
  • 06/07/2012
  • Leisure
Date of Stay:06/07/2012
I had a great stay at the Hilton Garden Inn Times Square in New York. I was in New York to watch a few shows and staying in this hotel was a good choice. The staff are totally wonderful - they went out of there way to make sure I was comfortable and did it with a smile and due courtesy. The room was comfortable and just right. I would come back again.
Hilton Garden Inn Times Square New York City 3.5
  • Joel
  • 12/09/2011
  • Leisure
Date of Stay:12/09/2011
Location. Staff cooperation, technical conditions, 100% pre-pay. This hotel was about what we expected except for the following conditions. We were placed in a smoking room for the first night and then a non-smoking room the rest of our time. We were not compensated at all because they told us that because we were pre-paid, we were subject to availability! We thought that we pre-paid 4 months in advance to ensure we would receive a non-smoking room! I also tried for several hours to get 10 minutes of critical work done from the hotel but was unable to connect to the internet. Neither the wired or wireless ports would work. The hotel put me in touch with tech support, but they could not help. They issued a repair request, but no one ever contacted me again. This problem was never repaired. These efforts wasted 3 hours of my family vacation.
Hilton Garden Inn Times Square New York City 4.1
  • Jenny
  • 02/29/2012
  • Leisure
Date of Stay:02/29/2012
The hotel's staff was professional and friendly. Any questions were clearly answered, there was a pleasant tone in everyones voice. The location was in the middle of all the was happening, yet, a slight way into the opposite end of Broadway that it wasn't as noisy. We went shopping, to the restaurants, the comedy show uptown and sightseeing. We had a stupendous experience there. We will be returning again soon!!!
Hilton Garden Inn Times Square New York City 3.2
  • Tonya
  • 02/04/2012
  • Leisure
Date of Stay:02/04/2012
Within short walking distance of Times Square. Could not get a room with two double beds, even though we called to request in advance. Most of the hotel staff was very friendly. The gentleman who checked us in was very short with us, but everyone else was very kind. The hotel is close to many amenities - Times Square, sightseeing buses, dining on 9th Avenue.
Hilton Garden Inn Times Square New York City 4.5
  • Patricia Ferrell
  • 01/25/2012
  • Leisure
Date of Stay:01/25/2012
My 16 yr old Daughter & I stayed here. The rooms were cleans and everything was really comfortable. The staff was great. Great Location. Would recommend it to everyone.
Hilton Garden Inn Times Square New York City 3.2
  • Joshua Davenport
  • 12/24/2012
  • Leisure
Date of Stay:12/24/2012
Incredible customer service! They even called to make sure my experience was going well. I wish I didn't have to pull two all-nighters in a row for work - the bed was comfortable and I would have preferred to sleep! I had a great experience here. While I was initially frustrated that the USB port in the business center wouldn't read my jump drive (and I was late for a meeting!), I was immediately impressed with how readily the staff took my drive and simply printed out whatever I needed right at the front desk - without me asking. Then, I received a phone call just to make sure my stay was going well. The doorman gave me better subway directions than two NYPD officers. No complaints!
Hilton Garden Inn Times Square New York City 4.3
  • Molly
  • 12/31/2012
  • Leisure
Date of Stay:12/31/2012
Very convenient to many locations and clean. Expensive - but not out of realm with other NYC hotels. We were very happy with this hotel! Would stay again for sure. Friendly staff, clean rooms, convenient to everything, Times Square, subway, and 9th St eateries, restaurant row on 46th, Broadway Shows, and the main tour bus stop.
Hilton Garden Inn Times Square New York City 4.3
  • James Branch
  • 09/04/2012
  • Leisure
Date of Stay:09/04/2012
The title says it all. No particular quality stands out. An overnight trip to NYC and no standouts which could be a good thing but ...
Hilton Garden Inn Times Square New York City 3.6
  • Carrie Murray
  • 01/20/2012
  • Leisure
Date of Stay:01/20/2012
The beds were comfortable. No back pain in the morning. Shower faucet leaked. Toilet had problems refilling. The hotel is conveniently located near Broadway & Times Square and subway stops. Rooms are of good size.
Hilton Garden Inn Times Square New York City 3.2
  • Terry Martinez
  • 08/11/2012
  • Leisure
Date of Stay:08/11/2012
My wife and I stayed here for a week in December. The location, rooms, staff are excellent. A great value for your money.
Hilton Garden Inn Times Square New York City 3.4
  • Anthony
  • 06/03/2012
  • Leisure
Date of Stay:06/03/2012
Loved the guys who handled the lobby. Hotel was clean and nice. 8th avenue is a little sleazy. Concierge is not that helpful. It is a decent hotel, clean and nice, though not spectacular. While the location is convenient for going to the theatre, it is also a little sleazy and busy.
Hilton Garden Inn Times Square New York City 4.7
  • Miriam
  • 06/30/2013
  • Leisure
Date of Stay:06/30/2013
Great location for Broadway. They did not have a pool. Excellent service, very clean, great location for broad way.
Hilton Garden Inn Times Square New York City 3.8
  • Gayle Cunningham
  • 05/24/2013
  • Leisure
Date of Stay:05/24/2013
The king bed size and the clean of the room. Sleep in a smoking room the first night that I spend in this hotel. A very good experience. Excellent location, Friendly staff and nice rooms.
Hilton Garden Inn Times Square New York City 4.9
  • Barry
  • 05/18/2012
  • Leisure
Date of Stay:05/18/2012
It was very clean and the staff was very friendly. It was a bit noisy, neighboring rooms could be heard through walls. The room wasn't large but it had a nice TV and Neutrogena bath products, which I appreciate. The location was very convenient for times square.
Hilton Garden Inn Times Square New York City 4.5
  • Roberta Hauser
  • 08/21/2012
  • Leisure
Date of Stay:08/21/2012
The hotel has a great location almost every site of interest is in walking distances. The rooms are very quiet, and the staffs are very friendly with the guess. I do recommend this hotel and will visited again soon
Hilton Garden Inn Times Square New York City 3.1
  • Rose Adams
  • 08/27/2013
  • Leisure
Date of Stay:08/27/2013
Good location, clean, friendly staff. Did not offer room service for breakfast. It was my first trip to NYC and this hotel was perfect. It was very affordable and is in a good location. Everything was close by and only a block or two from Downtown times square.
Hilton Garden Inn Times Square New York City 3.3
  • Vincent Bray
  • 02/19/2013
  • Leisure
Date of Stay:02/19/2013
Good location. Hotel staff not friendly, rooms not cleaned thoroughly, paper thin walls, noisy at night. Hotel located in strategic 8th Ave., 3 blocks away from 5th Ave. However when we checked in clerk at reception desk was not friendly. During the night we could hear the slamming of doors and I believe security personnel with walkie talkies right outside our room. On the first night we ordered pizza and the pizza box was still in the room after it was cleaned on the second night. I put the box in the trash and on the third day it was cleared.
Hilton Garden Inn Times Square New York City 4.3
  • Katharine
  • 10/26/2012
  • Leisure
Date of Stay:10/26/2012
Location. Front desk was going to call when room ready-didn't. Best location for Broadway shows, subway, and Central Park.
Hilton Garden Inn Times Square New York City 3.8
  • Alice
  • 06/16/2013
  • Leisure
Date of Stay:06/16/2013
Front desk staff was helpful. Very dirty. The hotel is undergoing renovation and I was in one of the unrenovated rooms. The dirt and dust could be explained by the construction going in and out the lobby door. The shabby linens speckled with mysterious hairs and the presumably unwashed bathroom floor (a pill was wedged in the corner when I got there and when I left two days later) were just inexcusable.
Hilton Garden Inn Times Square New York City 3.8
  • Paul Woods
  • 06/29/2013
  • Leisure
Date of Stay:06/29/2013
We went to NYC to shop and this was the perfect location to do so. Everything was great. DEFINITELY will stay there again.
Hilton Garden Inn Times Square New York City 3.9
  • Gary
  • 12/09/2013
  • Leisure
Date of Stay:12/09/2013
There were always helpful employees around to help you if you needed it. Nothing. This hotel was close to everything we wanted to do all weekend. The staff was very helpful and available if you needed anything.
Hilton Garden Inn Times Square New York City 4.3
  • Stacy Goldstein
  • 03/12/2013
  • Leisure
Date of Stay:03/12/2013
We had reservations and were constantly told room was not ready. Finally got into our room at 5;30 pm and found no wash cloths and the toilet was plugged. Didn't say anything as we were afraid we would be sleeping in the lobby.
Hilton Garden Inn Times Square New York City 3.6
  • Dennis
  • 04/01/2013
  • Leisure
Date of Stay:04/01/2013
location The hotel was dirty and I did not have hot water when I woke up the next morning. This is crazy. I couldnt even take a shower. I waited for 45 minutes. I would not reco. this hotel. The rooms were dirty and it seemed like I was at a very bad cheap hotel. I remember placing a sheet of paper under the phone, when I picked it up, there was old gum stuck to my paper. What really took the cake is that when I woke up the next morning. There was no hot water.
Hilton Garden Inn Times Square New York City 4.6
  • Seth Yu
  • 04/25/2013
  • Leisure
Date of Stay:04/25/2013
Front deskwas extremely nice and helpful. My first room I was given was already occupied buy another guest. My overall stay at The Hilton Gardens Inn on 8th ave NY, NY was great. Room was very clean. Staff was very helpful. The only negative comment I have to make is. The the room I was first checked in to was already occupied.
Hilton Garden Inn Times Square New York City 3.7
  • Justin
  • 08/03/2013
  • Leisure
Date of Stay:08/03/2013
The staff relocated our room on our request. 2nd floor can hear the subway. Clean and well maintained.
Hilton Garden Inn Times Square New York City 4.6
  • Roy Mullen
  • 01/23/2014
  • Leisure
Date of Stay:01/23/2014
Great Hotel for the price. Very hospitable staff. Clean rooms and bathrooms. Would def stay again.
Hilton Garden Inn Times Square New York City 3.4
  • Ted
  • 09/08/2013
  • Leisure
Date of Stay:09/08/2013
Most of the reviews for the Hilton Garden Inn Times Square are totally spot on! The hotel is great and its location is just so close to everything. The staff are very helpful and friendly in that they always greeted us with a smile and looked more than happy to assist with anything we needed. The room is a decent size for NYC and the bed is very comfortable. Overall, my wife and I are very happy with our stay and will continue to come back and stay whenever there's a good show on.
Hilton Garden Inn Times Square New York City 3.3
  • Dorothy Davidson
  • 04/21/2014
  • Leisure
Date of Stay:04/21/2014
The location was easy access to everything. You can hear the doors slamming and the maids vacuuming in the morning.
Hilton Garden Inn Times Square New York City 3.9
  • Catherine
  • 02/02/2014
  • Leisure
Date of Stay:02/02/2014
Recently updated furnishings made the rooms very comfortable, with extra blankets and coffee maker/fridge/microwave -super amenities in a compact space. Very pleased.
Hilton Garden Inn Times Square New York City 3.1
  • Vernon
  • 04/09/2013
  • Leisure
Date of Stay:04/09/2013
Close to time square and Broadway. Nothing negative to say. Lovely room, excellent location and very reasonably priced. Would highly recommend.
Hilton Garden Inn Times Square New York City 3.4
  • Rhonda
  • 10/18/2013
  • Leisure
Date of Stay:10/18/2013
This hotel is highly recommended due to its location and facilities. It's is just around the corner from Times Square and is less than a few minutes walk to Central Park and Broadway. The room we stayed in is very clean with great views of the city. Overall, a great place to stay and I would check in again the next time visit New York.
Hilton Garden Inn Times Square New York City 3.8
  • Cindy Cherry
  • 11/23/2013
  • Leisure
Date of Stay:11/23/2013
I have stayed in other hotels near times square and this was by far the best value for the price. Location was great, hotel staff was wonderful and rooms were spacious and clean.
Hilton Garden Inn Times Square New York City 4.7
  • Lynn
  • 04/05/2014
  • Leisure
Date of Stay:04/05/2014
We spent our first night in a "smoking" room but Management found us a non-smoking room the day after. Many thanks.
Hilton Garden Inn Times Square New York City 3.9
  • Miriam Rankin
  • 10/02/2013
  • Leisure
Date of Stay:10/02/2013
Very clean with efficient staff and a cozy feel about the Hotel. I guess I did not stay long enough to find one. A beautifully appointed Hotel in the middle of everything that is New York, dinning shows and the movies. Has all the comfort of a luxury hotel but still retains the feel of home right in Midtown Manhattan.
Hilton Garden Inn Times Square New York City 4.6
  • Eugene
  • 04/11/2014
  • Leisure
Date of Stay:04/11/2014
My husband and I stayed here for our honeymoon and it was absolutely amazing. The location is awesome and the staff are so helpful. The rooms are very spacious and very clean. The beds are so incredibly comfortable. Definitely worth every penny. Parking beside the hotel is so convenient and so easy. It takes about 1/2 an hour to get your car back so leave yourself some time. We are returing to New York in Novemeber and we will definitely stay here again!
Hilton Garden Inn Times Square New York City 4.9
  • Larry Schneider
  • 06/20/2013
  • Leisure
Date of Stay:06/20/2013
I enjoyed by Trip..The Donald was very nice and brought us to the room and explained everything to us. We had no real issues with the hotel other than the fact that the card key holder stated that I would get a printout by 6 am of leaving so you can just use the zip out service to leave the hotel. I did not get this and when I went down to say I was leaving, the bellman took my key and escorted me to the cab. I guess I didn't need to do anything else. I loved the location..very close to broadway and very close to the tour bus pick up site. There was some rumbling of the subway but it was not real loud..in fact it took awhile before I figured out what the noise was.
Hilton Garden Inn Times Square New York City 4.7
  • Charlotte
  • 06/07/2014
  • Leisure
Date of Stay:06/07/2014
Room was great. Location couldn't be better. Staff was friendly and helpful. Dining was super. It was just a really great place to stay and I would go there again in a heartbeat.
Hilton Garden Inn Times Square New York City 3.7
  • Terry
  • 10/04/2013
  • Leisure
Date of Stay:10/04/2013
Geat location, clean and friendly.
Hilton Garden Inn Times Square New York City 3.7

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