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Hilton Hotel Airport Grand Rapids

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4747 28th Street South East Grand Rapids ,Michigan
United States

General Description

The Hilton Grand Rapids Airport hotel is just two miles from Gerald R. Ford International Airport and offers a relaxing environment for business or leisure stays in the Grand Rapids, MI area. Our complimentary shuttle quickly whisks Hilton hotel guests from the baggage claim area of the airport to our hotel in Michigan. Our staff is dedicated to superior personalized service and strives to make every traveler feel as though they are on a well-deserved vacation in Michigan. Hilton Grand Rapids Airport hotel rooms provide comfort and up-to-the-minute conveniences such as complimentary high-speed internet access, two-line phones with data ports and voicemail. Our executive rooms provide Hilton guests with upgraded amenities. For a memorable dining experience in Grand Rapids, Michigan, we recommend The Spinnaker, our award-winning hotel restaurant. Each Friday and Saturday evening, the Hilton Grand Rapids Airport hotel lounge features live entertainment during happy hour and late night. Complimentary hors d'oeuvres are served on Tuesdays with the manager's reception. Recreational amenities of the hotel include an indoor swimming pool, newly renovated health club, indoor Jacuzzi and dry sauna. Outstanding service and amenities in Grand Rapids, Michigan - It happens at the Hilton. We are a 226 Room Hilton Located 2 Miles North of the Airport & 1 Mile West of I96. Just 7 minutes to downtown and 40 minutes to lake Michigan. We offer weekly specials in our restaurant, THE SPINNAKER.

Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Bar / Lounge
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Safe-Deposit Box
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Hair Dryer
  • Modem / Data Port
  • TV
  • Scuba Diving
  • Fishing
  • Wheel Chair Access
  • Jacuzzi
  • Free Parking

Hotel Policies

Checkin: 14h
Checkout: 13h

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for Hilton Hotel Airport Grand Rapids RATING

3.9 / 5


82 REVIEWS

Visitors' Reviews

  • NA
  • 07/04/2007
  • Leisure
Date of Stay: 07/04/2007
First impressions were good, but the Air conditioning didn't work, plus the sink and tub didn't drain. Exoected much better from a Hilton!
Hilton Hotel Airport Grand Rapids 4.3
  • NA
  • 08/14/2008
  • Leisure
Date of Stay: 08/14/2008
This hotel was really beautiful. The room was extremely clean and the bathroom immaculate. The best part was the bed was the most comfortable hotel bed ever, with lots of fluffy pillows.
Hilton Hotel Airport Grand Rapids 3.1
  • NA
  • 02/15/2008
  • Leisure
Date of Stay: 02/15/2008
We reserved a room just to take the kids swimming for the weekend. The swimming pool was very cold. The enclosure where the pool is was 63 degrees. We tried to swim but the water and air were just too cold. Even the "hot tub" was only warm. When we asked an employee if the room and/or water could be heated up, he replied that the system was bad and when the temperature outside was cold there was nothing that could be done. We decided to check out. The front desk staff seemed somewhat concerned, and pleasant, but completely helpless. Follow-up complaints to Hilton's Customer Service seem to have very little impact. If you are from out of town and expect a "HIlton Experience" from this hotel, I feel you will likely be very dissappointed.
Hilton Hotel Airport Grand Rapids 4.9
  • NA
  • 03/24/2007
  • Leisure
Date of Stay: 03/24/2007
We paid a little extra so we could take our kids to a nice hotel so we decided on hilton. This place is really run down. we were in town for a party and had to hurry back so the kids could swim because it goes to adult swim at 10. the adults ended up not minding so they got to swim til midnight.
Hilton Hotel Airport Grand Rapids 3.4
  • 03/31/2011
  • Leisure
Date of Stay:03/31/2011
General decor of hotel/room was nice, check in kiosk, front desk tried to be accommodating. Sloppy, inadequate maintenance to fix problems and $4 bottled Evian in room. Overall it appeared to be clean and on par with the Hilton brand Name, with updated room decor and modern conveniences. We were booked in a room with a faulty air conditioner. The "engineer" sent to our room was sloppy and did not know how to speak clearly, or how to fix the air conditioner. He turned to us and asked if the unit was controlled by a thermostat. After the unit was not fixed, we called the front desk and politely complained. We were immediately switched to a different room, but the air conditioner in that room was not working either. Both rooms were extremely hot.
Hilton Hotel Airport Grand Rapids 3.5
  • 12/24/2010
  • Leisure
Date of Stay:12/24/2010
It was quiet. It was not up to date. They need to have a nice continental breakfast and up date the hotel and be more friendly.
Hilton Hotel Airport Grand Rapids 4.4
  • 03/12/2011
  • Leisure
Date of Stay:03/12/2011
Very quiet in the rooms. No fans in the bathrooms We pretty much used this room just for sleeping. Nice quiet hotel that evening. We were up early for a long drive home.
Hilton Hotel Airport Grand Rapids 3.1
  • 01/23/2011
  • Leisure
Date of Stay:01/23/2011
Convent, very nice and comfortable Very clean, nice and convenient.
Hilton Hotel Airport Grand Rapids 3.8
  • 10/27/2010
  • Leisure
Date of Stay:10/27/2010
The staff's willingness to accommodate and serve the guest. Not enough drink selections in the gift shop. It completely met my expectations and served as a great value for me as a business traveler.
Hilton Hotel Airport Grand Rapids 4.3
  • 07/18/2010
  • Leisure
Date of Stay:07/18/2010
We reserved a room just to take the kids swimming for the weekend. The swimming pool was very cold. The enclosure where the pool is was 63 degrees. We tried to swim but the water and air were just too cold. Even the "hot tub" was only warm. When we asked an employee if the room and/or water could be heated up, he replied that the system was bad and when the temperature outside was cold there was nothing that could be done. We decided to check out. The front desk staff seemed somewhat concerned, and pleasant, but completely helpless. Follow-up complaints to Hilton's Customer Service seem to have very little impact. If you are from out of town and expect a "HIlton Experience" from this hotel, I feel you will likely be very dissappointed.
Hilton Hotel Airport Grand Rapids 4.4
  • 05/15/2011
  • Leisure
Date of Stay:05/15/2011
The room was very comfortable and the location was great for our visit to Meijer Gardens. The pool and hot tub water temperatures were too cold to be comfortable.
Hilton Hotel Airport Grand Rapids 3.3
  • 09/12/2010
  • Leisure
Date of Stay:09/12/2010
The bedding was extremely comfortable, even luxurious. Some of the hallway ceilings needed repairs that were obvious to the naked eye. Great value for the price I received. It had a nice pool with an 8-foot deep end, which is very unusual now. Very comfortable bedding made me want to stay another night.
Hilton Hotel Airport Grand Rapids 3.9
  • Mike Freeman
  • 12/03/2010
  • Leisure
Date of Stay:12/03/2010
First impressions were good, but the Air conditioning didn't work, plus the sink and tub didn't drain. Exoected much better from a Hilton!
Hilton Hotel Airport Grand Rapids 3.3
  • Penny
  • 07/05/2011
  • Leisure
Date of Stay:07/05/2011
The lobby was very clean and nicely decorated which provided for a very inviting atmosphere. NA The location is safe and there is easy access to the major highways and streets. This was our second stay at this hotel and we have had pleasant experiences both times. I have, and will continue, to recommend this hotel to my friends and family.
Hilton Hotel Airport Grand Rapids 4.4
  • Penny Lawson
  • 01/11/2011
  • Leisure
Date of Stay:01/11/2011
Convenient location, nice bar and restaurant, good food and service. Coffee maker in room made 2 cups but no way to keep them warm - like regular coffee makers better. Overall, adequate accommodations, nice to have restaurant and bar on site. Close to shopping, other restaurants and downtown Grand Rapids.
Hilton Hotel Airport Grand Rapids 4.8
  • Marie Proctor
  • 11/13/2010
  • Leisure
Date of Stay:11/13/2010
Friendly staff. Pretty ordinary rooms for a 3 star hotel. Staff was very helpful. Rooms were pretty standard for a 2 star comfort or day¿s inn. I expected a few extras at the Hilton.
Hilton Hotel Airport Grand Rapids 3.6
  • Ethel
  • 08/29/2010
  • Leisure
Date of Stay:08/29/2010
Great beds. Nice decor. They needed to salt walkway, we both fell on ice when entering the hotel. Very very nice.
Hilton Hotel Airport Grand Rapids 3.7
  • Marsha
  • 08/28/2010
  • Leisure
Date of Stay:08/28/2010
convenient location cobwebs, filthy under beds, bed bugs We were very disappointed with the lack of cleanliness in our hotel room. Cobwebs on the lights, filth under beds, and my husband discovered bed bugs on the morning we left!
Hilton Hotel Airport Grand Rapids 4.1
  • Wade McAllister
  • 08/30/2010
  • Leisure
Date of Stay:08/30/2010
Very clean, quiet and the girls at the desk were very helpful. Did not have a continental breakfast. Very accommodating, attractively decorated, liked the dropped seating area by the fireplace. They could have had it going because it was chilly outside.
Hilton Hotel Airport Grand Rapids 4.7
  • Carla Weeks
  • 08/09/2011
  • Leisure
Date of Stay:08/09/2011
Comfy beds. Pool was cold and hot-tub was not hot tub temp. Please fix the pool and hot tub temps.
Hilton Hotel Airport Grand Rapids 3.2
  • Robyn
  • 03/13/2011
  • Leisure
Date of Stay:03/13/2011
Extremely friendly staff, spacious rooms, extremely clean. Nothing, it was a superb hotel. This was an excellent experience. The staff was courteous. The room was very clean and spacious. The hotel food was very tasty. This was the best value for the dollar I have had in a long time.
Hilton Hotel Airport Grand Rapids 3.2
  • Linda Palmer
  • 09/20/2011
  • Leisure
Date of Stay:09/20/2011
Helpful staff; nice appointments. In-room coffee maker wasn't sanitary; room heater noisy; elevator cold. Excellent location and staff. Comfortable & practical appointments. Room & bathroom clean, coffeemaker wasn't; complementary coffee in lobby hardly lukewarm.
Hilton Hotel Airport Grand Rapids 3.4
  • Terri Moran
  • 11/13/2010
  • Leisure
Date of Stay:11/13/2010
Beds were super comfortable. Wish the beds were queen size instead of double. Older hotel which has been nicely remodeled. Workout room has quality new equipment - very nice for this size hotel. Bathroom was small - room large. Plenty of room for an aero bed on the floor. Room comfort units are quite loud if you like to keep the fan on to ground out background noise.
Hilton Hotel Airport Grand Rapids 3.6
  • Kyle
  • 08/14/2011
  • Leisure
Date of Stay:08/14/2011
The rooms were very nice, the bedding was wonderful!! The entrance area to our room, the door was broken, and we had a hard time with it. This hotel overall was great. The rooms were nice, the staff was nice, the meeting rooms were nice. I would highly recommend it.
Hilton Hotel Airport Grand Rapids 3.7
  • Juan
  • 10/19/2010
  • Leisure
Date of Stay:10/19/2010
It was a Hilton what could be bad. Fantastic, as my ratings show. Thanx for everything.
Hilton Hotel Airport Grand Rapids 4.2
  • Kristen Moss
  • 10/23/2011
  • Leisure
Date of Stay:10/23/2011
Wi-Fi was easy to use. The bar was shut down for remodeling! The restaurant was horrible! When I ask for a 3 or 4 star hotel, I expect it to have a working bar and restaurant!
Hilton Hotel Airport Grand Rapids 3.1
  • Marcia
  • 08/03/2011
  • Leisure
Date of Stay:08/03/2011
Location, amenities and convenience Room comparable to many two star hotels. Overall good experience. Clean, well-serviced. Located in a great spot for visiting GR.I give it an A-
Hilton Hotel Airport Grand Rapids 3.3
  • Jeanne McKee
  • 07/28/2011
  • Leisure
Date of Stay:07/28/2011
Nice business class hotel. Wimpy shower, lost hot water fast. Nice business class hotel. Good proximity to moderately priced restaurants which was good because The Spinnaker Restaurant in the hotel as outrageously priced.
Hilton Hotel Airport Grand Rapids 4.9
  • Jessica Burnett
  • 07/29/2011
  • Leisure
Date of Stay:07/29/2011
Very comfortable beds and pillows. Room service had a delivery fee plus 18% This hotel is situated by many restaurants, close to a movie theatre and shopping. The airport is also nearby. Staff was friendly. The King sized bed was very comfortable with lots of pillows. The hotel was undergoing remodeling during our stay, but, we still enjoyed our time.
Hilton Hotel Airport Grand Rapids 3.7
  • Lois
  • 12/03/2011
  • Leisure
Date of Stay:12/03/2011
Location was nice, so was the pool area No microwave or fridge for my child bottle. had a bottle of water in the room, as I was looking at it,stated if consumed a 4 dollar charge would be added to you bill. no free local calls. very pricey to dine at also. other then that, we got a good deal.
Hilton Hotel Airport Grand Rapids 3.3
  • Annie Dougherty
  • 02/09/2012
  • Leisure
Date of Stay:02/09/2012
The hotel bar provided excellent service, friendly environment. The exceptionally small bathrooms. Lots of shops/stores/restaurants near and around the hotel. The city of Grand Rapids is up and coming. Very nice.
Hilton Hotel Airport Grand Rapids 4.8
  • Joel
  • 01/27/2012
  • Leisure
Date of Stay:01/27/2012
This hotel was really beautiful. The room was extremely clean and the bathroom immaculate. The best part was the bed was the most comfortable hotel bed ever, with lots of fluffy pillows.
Hilton Hotel Airport Grand Rapids 4.6
  • Joann
  • 03/14/2012
  • Leisure
Date of Stay:03/14/2012
The adjoining suite with our son's family. Hotel had only 3 cribs for infants, requiring us to find one in the community. I was disappointed that the hotel had only three cribs and could not accommodate our children and families when they arrived. How a hotel can have only 3 cribs and hundreds of rooms is most surprising.
Hilton Hotel Airport Grand Rapids 4.5
  • Leah
  • 04/01/2012
  • Leisure
Date of Stay:04/01/2012
Good location to the airport. It felt more like a Holiday Inn than a Hilton. This hotel is a good stop for business travelers who need to be close to the businesses in Grand Rapids.
Hilton Hotel Airport Grand Rapids 4.3
  • Claudia Epstein
  • 09/29/2011
  • Leisure
Date of Stay:09/29/2011
Friendly staff, nice room, nice exercise room. Pool was really cold, in winter. It should be a little warmer. It was a nice hotel for the price we got, nothing wrong with hotel. It was just a little out of the way for us. We usually stay a little more to the west, but for the hotel and price we got, it was worth it.
Hilton Hotel Airport Grand Rapids 3.2
  • Sheryl Spence
  • 04/12/2012
  • Leisure
Date of Stay:04/12/2012
High quality furnishings, linens, coffee bar, tiled floor. Stained floor, loud staff in hallway at 7 a.m., stained mattress pad. It is clear that a lot of thought and money was put into this facility. Our experience was that the staff did not rise to the level of the facility: sticky stains on the carpet, blood stained mattress pad, loud early morning hallway conversations. To their credit, it appeared that some of these were addressed on the second night of our stay.
Hilton Hotel Airport Grand Rapids 3.4
  • Lillian
  • 05/16/2011
  • Leisure
Date of Stay:05/16/2011
Comfortable beds and pillows. Not in downtown. Great hotel for our short stay for the GR marathon. Would have preferred downtown, but can't beat the price that I got and couldn't get even close to that price downtown.
Hilton Hotel Airport Grand Rapids 3.8
  • Wanda
  • 04/28/2011
  • Leisure
Date of Stay:04/28/2011
The location to where I needed to be was perfect. Hotel did not offer Jacuzzi rooms. This hotel was very nice. Rooms were nice sized and clean. Located just off I-96, making it easy to get anywhere you need to.
Hilton Hotel Airport Grand Rapids 4.6
  • Sue Reilly
  • 07/11/2011
  • Leisure
Date of Stay:07/11/2011
Close to the mall and restaurants. No free Internet in business center. In a nice area of town, close to many restaurants and a mall. Also close to the interstate. Primarily for business travelers.
Hilton Hotel Airport Grand Rapids 4.9
  • Evelyn Parsons
  • 10/31/2011
  • Leisure
Date of Stay:10/31/2011
Comfortable Bed Bathroom needs updating and better cleaning.
Hilton Hotel Airport Grand Rapids 3.4
  • Geoffrey Payne
  • 08/08/2011
  • Leisure
Date of Stay:08/08/2011
Hilton name; great bed and pillows; awesome breakfast. Not as nice as some 3 stars; workout room needs updating. A nice place to stay that is convenient to 28th street shopping. Friendly staff. Great breakfast. The Hilton beds are updated and very comfortable.
Hilton Hotel Airport Grand Rapids 3.5
  • Timothy
  • 05/03/2011
  • Leisure
Date of Stay:05/03/2011
The bed and sheets were very comfortable Had to pay extra for a rollaway bed I thought it met my expectations and I would stay there again
Hilton Hotel Airport Grand Rapids 3.6
  • Kathy
  • 06/27/2012
  • Leisure
Date of Stay:06/27/2012
Great location, great room, free internet. After confirming my room type they had no record of it and no room of my type available. This hotel is directly off the interstate 96 and 5 minutes from the airport. Lots of food choices as well as great on-site dining. Rooms are very nicely done, bed is wonderful, free wired internet. I would stay here as often as possible.
Hilton Hotel Airport Grand Rapids 4.4
  • Michelle Rich
  • 10/18/2011
  • Leisure
Date of Stay:10/18/2011
Great value for the money. I am handicapped and was not told of a closer entrance to my room. Very spacious room, great amenities, prompt room service. VERY clean, this is a must for me. A news paper would have been nice. This hotel is located close to restaurants and shopping and the mail artery I96. Parking was good and free, very important for business travelers.
Hilton Hotel Airport Grand Rapids 4.2
  • Adam
  • 10/30/2011
  • Leisure
Date of Stay:10/30/2011
Shuttle service was available to and from the airport. Dinner at hotel was very good. Overall experience was very good. I would stay at this hotel again.
Hilton Hotel Airport Grand Rapids 3.8
  • Rhonda Blake
  • 08/26/2012
  • Leisure
Date of Stay:08/26/2012
Ample parking. Housekeeping started knocking before 9am. Clean comfortable; I was not please with persistent house keeping staff - knocked first time at about quarter to nine - way too early for a Saturday morning!
Hilton Hotel Airport Grand Rapids 3.6
  • Katie Werner
  • 07/06/2012
  • Leisure
Date of Stay:07/06/2012
Nice overall. Trash under the beds. It is a nice hotel and I will be back.
Hilton Hotel Airport Grand Rapids 4.4
  • Lloyd Stark
  • 03/08/2012
  • Leisure
Date of Stay:03/08/2012
It was a pleasent expirience. Being right near the airport was a great time saver. The room was large with a desk and a nice chair. overall a nice hotel, but not quite worth it for just one night.
Hilton Hotel Airport Grand Rapids 3.2
  • Laura
  • 06/21/2012
  • Leisure
Date of Stay:06/21/2012
Location, Coffee Maker, spacious rooms, good towels. Food in lounge only. No good seating for 4 to dine on full menu. Had to remake the beds. sheets undocked. Could be much better with a few changes.
Hilton Hotel Airport Grand Rapids 4.9
  • Marianne
  • 06/06/2012
  • Leisure
Date of Stay:06/06/2012
They were very friendly and updated our room to a room with exercise epuipment in it. I like the self serve continental breakfast rooms some hotels have. They don't offer one but have full service restaurant. This was a great stay with friendly people at every postion of the staff. They made us feel welcome from the start all the way to check out. I would stay here again which I will in sept. and I will recommend them to others.
Hilton Hotel Airport Grand Rapids 3.1
  • Theresa
  • 07/15/2012
  • Leisure
Date of Stay:07/15/2012
The bed was great! Comfortable down comforter and pillows. Very good sleep! The bathroom wasn't quite the quality we were expecting. Nothing special about it. We checked in and were greeted very warmly, went to our room to drop our luggage and use the restroom briefly. The bathroom as I said before wasn't such a great thing. The bathroom, just nothing too special about it although we enjoyed the mouthwash. The bed was amazing though, very comfortable. Excellent pillows and comforter! Overall we were very pleased with the room and the stay.
Hilton Hotel Airport Grand Rapids 3.8
  • John Ballard
  • 07/26/2012
  • Leisure
Date of Stay:07/26/2012
Excellent Restaurant Spinnaker. Updated Rooms and Amenities. Current construction for remodeling exterior. Rooms have the updated Hilton contemporary decor. Super comfortable bedding with extra pillows. Rooms have enough lamps to permit reading. Upscale Crabtree and Evenly grooming items. The Spinnaker restaurant is excellent. One item of concern - Business Center charges for internet access.
Hilton Hotel Airport Grand Rapids 3.4
  • Penny
  • 07/08/2012
  • Leisure
Date of Stay:07/08/2012
Location, strawberries, OJ. Carpet cleanliness. You will be neither thrilled nor disappointed.
Hilton Hotel Airport Grand Rapids 4.2
  • Erin Owens
  • 01/07/2012
  • Leisure
Date of Stay:01/07/2012
The movies you can order at a reasonable price. Under construction, unkempt elevators, no working ice machines. This hotel has potential, but there are some simple things that they have overlooked in their daily maintenance routine.
Hilton Hotel Airport Grand Rapids 3.2
  • Anita
  • 03/08/2012
  • Leisure
Date of Stay:03/08/2012
I didn¿t really like anything. The cleanliness was not good we changed rooms. The cleanliness was not good we changed rooms to a newly remodeled one still not good but cleaner. I was in the bathroom and an 80 pound panel in the front of the sink fell off and almost hi my toes. Not up to my expectations. More like an economy motel. We stayed in the more expensive king executive room also.
Hilton Hotel Airport Grand Rapids 3.4
  • Dale Knox
  • 07/17/2012
  • Leisure
Date of Stay:07/17/2012
Convenient location. knowledgeable and helpful staff and the bed was great. Bathroom just OK. The hotel is older but it appears work is being done to update which is good. was impressed with the staff. they were professional and attentive.
Hilton Hotel Airport Grand Rapids 4.3
  • Bernard
  • 04/26/2012
  • Leisure
Date of Stay:04/26/2012
Last time, I stayed at this hotel, it was under remodeling and dirty. I was impressed how much nicer it looked. Very clean and sharp.
Hilton Hotel Airport Grand Rapids 4.1
  • Courtney
  • 02/20/2013
  • Leisure
Date of Stay:02/20/2013
Comfortable bedding and mattress, as well as good "pod" coffee. Tile in entry way of room makes sound travel between adjoining rooms. The Hilton goes is conveniently located within a few miles of the Garr airport, exit 43 of the i-96, and many shopping and restaurant opportunities. The rooms are newly renovated (though with some oddly designed items like plumbing that's visible in the bathroom) and have upscale down comforters and pillows. Restaurant and room service are pricy, but the food is good. There is free coffee in the lobby and in the rooms is "pod"-style coffee makers using lavazza brand coffee, which is very good. There is no coffee shop on premises. A workout room and indoor swimming pool are also available for free.
Hilton Hotel Airport Grand Rapids 4.5
  • Gwendolyn
  • 02/24/2013
  • Leisure
Date of Stay:02/24/2013
Rooms were newly remodeled which was very nice. Room AC did not work so they moved us. AC in our 2nd room worked poorly. Hotel maintenance who worked on our room AC told us the room A/C are poor and do not work very well. We agree. Otherwise, the room would have been very nice.
Hilton Hotel Airport Grand Rapids 4.4
  • Herbert Frost
  • 09/20/2012
  • Leisure
Date of Stay:09/20/2012
Convenient location. Plastic shower control knob 1/2 missing, TV controller volume issue. Overall, above average. Noticed some cosmetic issues, wallpaper coming off in main hallways. Other issues make me wonder about the quality or upkeep of the motel. Lights blink in elevator when starting to move. Soda machine didn't work for two different time period stays at the hotel.
Hilton Hotel Airport Grand Rapids 4.6
  • Neil
  • 01/27/2013
  • Leisure
Date of Stay:01/27/2013
I liked the large room size, wife connection. One elevator did not work the other needed cleaning. Very convenient for the airport. Quiet enough on the 4th floor away from the street.
Hilton Hotel Airport Grand Rapids 3.2
  • Lillian Chase
  • 05/28/2013
  • Leisure
Date of Stay:05/28/2013
The free breakfast buffet for my children and excellent waitress who served us. Peeling wall paper in our room that only my wife noticed. Quick and efficient check-in. Easy parking (free!). Nice breakfast buffet.
Hilton Hotel Airport Grand Rapids 3.9
  • Yvonne
  • 05/31/2013
  • Leisure
Date of Stay:05/31/2013
Bedroom. Bed room too small lot of dust. The Hilton Grand Rapids Airport is under remodeling time not very convenient for travel at this time not at good services for business, you have to pay for offices business room, the wall and carpet not very clean lot of dust and parking lot and entrances not clean. Overall I dint not like this Hotel Location.
Hilton Hotel Airport Grand Rapids 3.4
  • Cynthia Grant
  • 10/18/2013
  • Leisure
Date of Stay:10/18/2013
Attractive, clean, friendly staff. Walls are paper thin - noise level was obnoxious (kids running, slamming doors, etc). Had great expectations for this visit, arrived Saturday night and got a room on the 3rd floor (next to the stairs and close to the end with the pool). Big mistake! Kids were running rampant on the 4th floor and you can hear what people are saying in the hall better than you can hear your partner in your own room! Staff did help to take care of the noise but, unfortunately, the parents of the children just let them run wild. Don't think that I would stay here again simply due to the lack of noise control.
Hilton Hotel Airport Grand Rapids 3.3
  • Renee Herndon
  • 08/27/2013
  • Leisure
Date of Stay:08/27/2013
It was very quiet, but very near a busy street. Our bath room had a temporary mirror (small) due to remodeling. We know from experience that this has always been a very fine hotel. Because of the remodeling, we assume that is why we got the price that we did, and that is ok with us.
Hilton Hotel Airport Grand Rapids 3.5
  • Jose
  • 09/09/2013
  • Leisure
Date of Stay:09/09/2013
It was clean. It was rather impersonal; I didn't feel unwelcome but not welcome either. It was OK, clean, quite nice, but I would probably choose another hotel next time.
Hilton Hotel Airport Grand Rapids 3.4
  • Russell
  • 09/30/2013
  • Leisure
Date of Stay:09/30/2013
Location was good. Furnishings and linens were nice and new. Room was aged and as a result, not very clean. Musty smelling, peeling wallpaper. It seems as though the hotel is making an effort to spruce things up, but the new linens can't cover up the old wallpaper, closet doors that weren't on track, and lack of cleanliness.
Hilton Hotel Airport Grand Rapids 3.7
  • Dawn Lutz
  • 11/03/2012
  • Leisure
Date of Stay:11/03/2012
The bed looked very nice. There was no breakfast available even to buy. This hotel was decent and was clean. But the room was quite noisy (hear everyone walking by on three sides of the room), wireless internet cost money (as and IT director, I would think that this should be cheaper than wired since it cost less to manage and install), and there was no breakfast in the building even to pay for. Bathroom was also small for the value.
Hilton Hotel Airport Grand Rapids 4.9
  • Hilda
  • 12/15/2012
  • Leisure
Date of Stay:12/15/2012
Hotel staff very friendly and accommodating. Too much construction going on in the hotel. Great locations for shopping and restaurants. Hotel needs some updating. Our first room was very musty smelling and the staff moved us to another room that was fine.
Hilton Hotel Airport Grand Rapids 4.8
  • Bernice
  • 10/19/2013
  • Leisure
Date of Stay:10/19/2013
Quiet room. Very clean. conveniently located to the airport. Fees for local call. Bottled water in room at $4.00 per bottle. Very nice upscale motel. I would not have stayed there at the regular room price. Some rooms are a great distance from easy parking lot access. The rooms are nicely appointed but the bathroom was small and dimly lit.
Hilton Hotel Airport Grand Rapids 3.2
  • Dana Kent
  • 11/20/2013
  • Leisure
Date of Stay:11/20/2013
Very clean very professional I didn't like the 50 charge on my credit card without prior notification. The hotel was nice however, they need to inform you of any extra charges they intend to impose on you. In addition, I was upset because, the 50 dollar charge is for incidentals however, the internet wasn't available and I had to purchase a 5 dollar prepaid card just to use their services. I didn't think that was fair to me, the customer, at all.
Hilton Hotel Airport Grand Rapids 3.7
  • Mark Dalton
  • 09/03/2013
  • Leisure
Date of Stay:09/03/2013
I have stayed at this hotel before and the service was great. I thought I could get a good rate and I did but the staff was very rude. The jacuzzi was not working.
Hilton Hotel Airport Grand Rapids 3.1
  • Andrea Dolan
  • 10/16/2013
  • Leisure
Date of Stay:10/16/2013
The room was kept clean and service excellent. Too many kids in pool on Saturday night. Service and staff were excellent. Rooms are very comfortable and quiet. Maid service above and beyond expectations.
Hilton Hotel Airport Grand Rapids 4.4
  • Glenda
  • 09/13/2013
  • Leisure
Date of Stay:09/13/2013
Secure, great beds, quiet location, helpful staff, the daily paper at the door was also nice. Many hotels offer a complimentary breakfast that would have been a great addition. Overall, a very pleasant and convenient place to stay. Would be glad to stay again as I travel to Grand Rapids several times a year.
Hilton Hotel Airport Grand Rapids 4.4
  • Tim Starr
  • 05/07/2014
  • Leisure
Date of Stay:05/07/2014
The lobby was beautiful and the free internet in room was appreciated Calling it the "airport" hilton seemed a bit of a stretch The furnishings and the cushion top beds were especially excellent...
Hilton Hotel Airport Grand Rapids 4.2
  • Henry
  • 10/15/2013
  • Leisure
Date of Stay:10/15/2013
Big business oriented hotel free internet. No single bed. Big business oriented hotel free internet.
Hilton Hotel Airport Grand Rapids 4.1
  • Shannon
  • 09/15/2013
  • Leisure
Date of Stay:09/15/2013
Good location near many restaurants and shopping Old deteriorating room, fixtures and wallpaper We had a nice stay, but the quality of the hotel and room condition were not up to Hilton standards. The bath tub was not cleaned from the previous users as hair was present. The facility needs a remodeling. I think a 3 star hotel should include internet access in its fees and not charge extra, many lower ranked hotels now offer free wireless access, why not Hiltons?
Hilton Hotel Airport Grand Rapids 3.1
  • Albert
  • 04/20/2014
  • Leisure
Date of Stay:04/20/2014
Hotel staff very helpful. Temperature in room was too hot! We switched room and that ac unit didn't work properly either! Great place to stay but what's with the ac? Why couldn't we get the room cool to sleep in.? Hotel is in prime location for a plethora of restaurants, shopping, and book stores!
Hilton Hotel Airport Grand Rapids 4.8
  • Carole Cooper
  • 05/23/2014
  • Leisure
Date of Stay:05/23/2014
I loved the bed - it was the most comfortable - I have ever slept in! The tub could have been cleaner, and the front staff more courteous. I got in very late, as I had lost an hour in the time change, and didn't realize it and I got lost coming in on the wrong side of town. I was so tired at 2am when I arrived, and I just wanted to get to my room, but they were busy talking about an unruly client they were having problems with, and were very slow about taking care of me. The girl had earrings down to her shoulders and pink hair, it was very disconcerting. When I made it to the room, I was very happy, the bed was very very comfortable, and I got a good rest in the few short hours that I had. The bathtub could have been cleaner. I checked out at 8am so I had very little interaction with any of the staff, other than the front clerks that checked me in.
Hilton Hotel Airport Grand Rapids 4.9
  • Samuel
  • 07/07/2013
  • Leisure
Date of Stay:07/07/2013
Excellent room service, food is good. Did not have local TV stations (FSD). Very clean, very friendly, a good place to stay for any reason. Room service prices on par with other hotels and food was plentiful and delicious. Bed was very comfortable and cozy.
Hilton Hotel Airport Grand Rapids 3.8
  • Sidney Schultz
  • 07/19/2014
  • Leisure
Date of Stay:07/19/2014
The employees are very nice. Decor feels very dated, may I offer you my services?. Overall I feel that this is for the business traveler and needs to feel more "hip".
Hilton Hotel Airport Grand Rapids 3.5
  • Douglas
  • 08/02/2014
  • Leisure
Date of Stay:08/02/2014
Beautiful Room. Very pleasant experience all around. Had to call down twice for a pillow. Maid woke us very early on our check-out day. It was a beautiful hotel and a wonderful room. We would recommend it to anyone
Hilton Hotel Airport Grand Rapids 3.7

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