BookingAdvisor.com

Home » United States » Hawaii » Waikoloa Hotels » Hilton Hotel Waikoloa

See 20 Photos

Hilton Hotel Waikoloa

one starone starone starone starempty star
69-425 Waikoloa Beach Dr Waikoloa ,Hawaii
United States

General Description

On the nine-mile long stretch of sunny Kohala Coast, Hilton provides the ultimate luxury resort - the Hilton Waikoloa Village. There is no other hotel like it in Hawaii. This 62-acre resort has everything- a 4-acre swimming and snorkeling lagoon, 3 freshwater swimming pools, sun-drenched beach, interactive dolphin encounter program, more than 7 million dollars in art, waterfalls, exotic gardens, trams and canal boats. The Hilton Waikoloa is a destination in itself. Arriving guests cruise on mahogany boats along tranquil waterways to expansive guest rooms. All have lanais with seating and whether you have a garden, mountain, golf course, full or partial ocean view- the view will be spectacular. Guests may choose to travel through the resort by boat, by air-conditioned trams, or by strolling along walkways flanked by Polynesian and Oriental artwork. This Hawaiian playground offers virtually every activity under the sun - from snorkeling and swimming to scuba diving and nearby deep sea fishing- and some unique adventures such as the Dolphin Quest interactive program with bottlenose dolphins. This activity is conducted under the expert guidance of professional trainers. The Hilton Waikoloa Village is home to two 18-hole championship courses. The Beach Course is designed by Robert Trent Jones, Jr. and the King's Course by Tom Weiskopf and Jay Morrish. Set among the lava fields and by the adjacent ocean, the Hilton Waikoloa courses are among the very best in Hawaii. For tennis enthusiasts, there are 7 plexicushion tennis courts and a 450-seat stadium court. The 25 thousand square foot Kohala Sports Club & Spa offers European-style treatments including Limu (seaweed) body wraps, a variety of massages including Hawaiian Lomi-Lomi, facials and a full service beauty salon. For children from ages 5-12, there is Camp Menehune. It is an adult supervised day-time activity program where our younger visitors can build their own Hawaiian memories to treasure. Each of the restaurants offers distinctive cuisine exquisitely prepared and presented. From gourmet dining in elegant surroundings to casual poolside snacks or a tropical drink in one of the many lounges, we'll be certain the experience is outstanding. The Hilton Waikoloa Village - truly more Hawaii than you can imagine. Helping Guests and Team Members to be their best.

Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Disabled Access
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Tennis Courts
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Bath / Hot Tub
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Modem / Data Port
  • TV
  • DVD Player
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Garden
  • Scuba Diving
  • Fishing
  • Direct dial phone
  • Jacuzzi
  • Massage
  • Steam Bath
  • Barber/Beauty Shop
  • Shower
  • Bidet

Hotel Policies

Checkin: 14h
Checkout: 12h

20 Photos    « Prev | Next »
  • Hilton Hotel Waikoloa Image 0
  • Hilton Hotel Waikoloa Image 1
  • Hilton Hotel Waikoloa Image 2
  • Hilton Hotel Waikoloa Image 3
  • Hilton Hotel Waikoloa Image 4
  • Hilton Hotel Waikoloa Image 5
  • Hilton Hotel Waikoloa Image 6
  • Hilton Hotel Waikoloa Image 7
  • Hilton Hotel Waikoloa Image 8
  • Hilton Hotel Waikoloa Image 9
  • Hilton Hotel Waikoloa Image 10
  • Hilton Hotel Waikoloa Image 11
  • Hilton Hotel Waikoloa Image 12
  • Hilton Hotel Waikoloa Image 13
  • Hilton Hotel Waikoloa Image 14
  • Hilton Hotel Waikoloa Image 15
  • Hilton Hotel Waikoloa Image 16
  • Hilton Hotel Waikoloa Image 17
  • Hilton Hotel Waikoloa Image 18
  • Hilton Hotel Waikoloa Image 19






full image
full image
for Hilton Hotel Waikoloa RATING

4.2 / 5


97 REVIEWS

Visitors' Reviews

  • NA
  • 10/14/2009
  • Leisure
Date of Stay:10/14/2009
The restaurants and pools were excellent. There were not many complementary items, such as coffee packets in the rooms. Overall, we had an excellent vacation and there are hardly any things I would have changed about the hotel.
Hilton Hotel Waikoloa 3.7
  • 08/30/2010
  • Leisure
Date of Stay:08/30/2010
Paradise! Large convention arrived the day we left... crowded Fabulous location. We'd go back. True Resort experience w/ salt-water lagoon, pools, beaches, water slides, dolphins all on the hotel grounds.
Hilton Hotel Waikoloa 3.4
  • NA
  • 08/14/2009
  • Leisure
Date of Stay: 08/14/2009
We took advantage of the Hilton Waikoloa special rate of $219. When I booked I was advised that the room would be "resort choice" or something like that. The ground floor room that we received was fine but the lanai was so close to a sidewalk from the pool that people who were walking by felt as though they needed to talk to us. Even the bellman described this room as "in the hole"! As a Hilton Honors member I tried to use points to upgrade out of this room but this proved to be against the rules so I had to pay an extra $35 a night. This is a nice place but with The Orchid offering a better rate in hind sight we should have stayed there.
Hilton Hotel Waikoloa 4.1
  • NA
  • 08/16/2009
  • Leisure
Date of Stay: 08/16/2009
We stayed here for 10 days and enjoyed every minute of it! I strongly recommend staying at the Lagoon Tower and here's why: closest distance to lobby which goes out to the parking lot which means less walking and you won't have to feel you need to take the tram or boat to get to your hotel room because it's a much shorter walk than the other towers. The Lagoon Tower also has the much bigger swimming pool with waterfall/slide, grotto, kiddie pool, lagoon and Dolphin Quest. We stayed at the Lagoon Tower with oceanfront views overlooking Dolphin Quest and it was a treat to watch the dolphins from our lanai as they did their tricks. The rooms were nice and clean. There is plenty to see and do for the whole family. The grounds of this resort is amazingly HUGE and beautiful. The drive to Kona isn't bad...about 20 minutes. Hilo/Volcano National Park is on the other side of the island, so leave early and be prepared for the drive. If you want to save some money, stock up and go to Costco or Walmart and maybe not eat at the resort since the prices would be considered pricey for most people it's Hawaii...everything cost more. Don't do the Laua here...we found it very cheesy and not very authentic. They gave us FAKE flower leis AND took it back after taking our pictures! Overall, we would definitely stay here again ;we stayed at the Marriott not too long ago, but this place is much nicer!
Hilton Hotel Waikoloa 3.5
  • NA
  • 08/16/2009
  • Leisure
Date of Stay: 08/16/2009
There was so much to do at this hotel which was very nice for the grandson. I found for such a great hotel that the food was really lacking. After the first day, we went to to other places to eat such as the market places near by and the hotel next door. Shops were very good.
Hilton Hotel Waikoloa 4.1
  • 03/24/2011
  • Leisure
Date of Stay:03/24/2011
Our stay at the Hilton Waikoloa was quite nice and gave us what we wanted: a restorative time in a beautiful setting. The pools were extremely enjoyable to swim in and the boat rides that got us around the campus were a fun way to travel. The grounds were magnificant. The only drawback was the food. The entrees at KPC, the resort's high-end restaurant, were meager in size and definitely lackluster in presentation and taste. Only its "starter" choices lived up to expectations. The other less stylish eating options at the resort were fairly disappointing as well. Given one has to get off campus and drive to find other places to eat, this was a problem. Otherwise, our stay was all we hoped for and more.
Hilton Hotel Waikoloa 4.1
  • 06/29/2010
  • Leisure
Date of Stay:06/29/2010
Fantastic location, great amentities, and best pool ever, your kids will absolutely love it! My one complaint is that the staff was very inconsistent. The staff at the pools, stores, dining/restaurant, valet were great. But the consierge service and front desk staff for the most part were not very good. Not helpful at all and definitely needs classes on what customer service is all about. Very abrupt and it is like pulling teeth to get any information. It is too bad to since the consierge and front desk staff is the face of the hotel. Inspite of this I still would recommend the Hilton especially for families with kids. My kids can't wait to go back to the Waikoloa. I would have rated my stay a 5 star experience if it was not for the inconsistency of the overall staff.
Hilton Hotel Waikoloa 3.9
  • 05/12/2010
  • Leisure
Date of Stay:05/12/2010
Very bad customer service, not clean This hotel treated us as if it was our privilege to be staying with them rather than their privilege to have us as guests. The grounds were not kept clean. The tables and chairs at the casual outdoor restuarants were covered in bird droppings. The water in the lagoon was filthy. The staff (other than the maintenance/maid staff) were consistently rude. The maintenance and maid staff however were very courteous.
Hilton Hotel Waikoloa 3.3
  • 09/07/2010
  • Leisure
Date of Stay:09/07/2010
The hotel consists of five main buildings - reception, convention, and three large buildings containing the guest rooms - connected by canal boat, monorail, and art-filled, covered walkway perhaps a mile long. The parking lot leads only to reception, and walking is the only option. Lagoon Tower is probably the most conveniently-situated guest room building. As others have noted, the grounds are beautiful and vast (be someone who enjoys walking) and food on site is overpriced. King and Queen malls, near each other about 15-20 minute walk away, are dining alternatives, with small food court and restaurants like Roy's, Merriman's, and apparently soon a Macaroni Grill. No complaints about room or service at the Hilton. The Hilton does not have a beach, which is a drawback for those for whom the beach is the main point. There is a beautiful public beach, called A-Bay for short, about 15-20 miniute walk away which is directly in front of the Marriott (and the Marriott is also across the street from the King and Queen malls). Beach lovers might take that into account. There is reportedly a shuttle from the Hilton to A-Bay, but I never used it so can't say how convenient/reliable it is.
Hilton Hotel Waikoloa 3.8
  • 04/29/2010
  • Leisure
Date of Stay:04/29/2010
The pools are amazing! They are immaculate at keeping the grounds clean. The hotel grounds are the most beautiful I have ever seen, it was wonderful to just walk around. I would recommend not eating at the hotel as it is extremely overpriced, and there are some good resturants (and starbucks) just 1/2 mile away at the Queens Marketplace. My 5 year old son had a blast taking the tram and boat around the hotel.
Hilton Hotel Waikoloa 3.4
  • 10/18/2010
  • Leisure
Date of Stay:10/18/2010
Excellent atmosphere, landscaping, and plenty to do. Dinning options at night were limited and not all restaurants were open. An excellent hotel and even better with the price.
Hilton Hotel Waikoloa 3.4
  • 12/22/2010
  • Leisure
Date of Stay:12/22/2010
Everything! Cockroaches, but they moved us to a new room with a better view. The staff was incredibly friendly and helpful, (one of the managers) really put out effort for us. The dolphin quest experience was one in a lifetime. Snorkeling in the lagoon was heavenly and even though we saw eels, we felt safe. The boat and tram were both fun to ride and the artwork was absolutely amazing!
Hilton Hotel Waikoloa 3.7
  • 05/29/2010
  • Leisure
Date of Stay:05/29/2010
This was a wonderful Hotel! Northing This was one of the most elegant hotels. Everthing about this hotel was first rate! We will definitely stay here again! Unlike some of the other hotels we stayed at Kona.
Hilton Hotel Waikoloa 3.4
  • 03/08/2011
  • Leisure
Date of Stay:03/08/2011
The ultimate in luxury, romance, and beauty. Expensive. Fantastic location, amenities, and beauty. Expensive.
Hilton Hotel Waikoloa 3.8
  • 06/15/2010
  • Leisure
Date of Stay:06/15/2010
The private lagoon with tropical fish and turtles swimming in the waterfall. The cost to eat at the restaurants - too expensive to eat at the resort. Astonishing, amazing, beautiful, memorable, its like a little paradise a top a fluffy white cloud!
Hilton Hotel Waikoloa 4.1
  • 10/29/2010
  • Leisure
Date of Stay:10/29/2010
beautiful grounds ten dollars per day for internet access This property is huge. If you are in a hurry the front desk can be a ten minute walk from your room.The grounds are well kept and staff was always friendly
Hilton Hotel Waikoloa 3.3
  • 03/14/2011
  • Leisure
Date of Stay:03/14/2011
Lots to do and friendly staff. Expensive food and parking. This is a great hotel for family and groups. We enjoyed our stay and plan to return to Hilton Waikoloa.
Hilton Hotel Waikoloa 4.8
  • 01/14/2011
  • Leisure
Date of Stay:01/14/2011
The amenities. Takes a long time to get to your room. A wonderland for children and adults alike. Out of this world amenities - dolphins, waterslides, museum quality artwork, quality fitness center. Only downside is how long it takes to get from room to parking lot so be sure not to forget anything! Staff was helpful unlike what other reviews say.
Hilton Hotel Waikoloa 4.4
  • 04/07/2011
  • Leisure
Date of Stay:04/07/2011
Well appointed and nice grounds. Quality of food at hotel restaurant Imari was not worth the price. Nice hotel if you can get a deal on the price. Restaurants are very appealing, but cost is prohibitive.
Hilton Hotel Waikoloa 4.8
  • Harry
  • 06/23/2010
  • Leisure
Date of Stay:06/23/2010
Grounds and services were spectacular. Needed more breakfast options. This Hilton is spectacularly situated on expansive grounds. It is so well maintained - with art and plants and beautiful landscaping - that it is a wonder that it makes a profit. The staff was friendly and helpful and our stay in a lagoon room overlooking the dolphins was the icing on the cake.
Hilton Hotel Waikoloa 4.5
  • Victor McCullough
  • 07/23/2011
  • Leisure
Date of Stay:07/23/2011
Great fun for younger kids. Overpriced, not so good food at kid friendly restaurants. We had a great time riding the tram and the boat and it is always fun to watch the dolphins. Something we do with our son when we are in the area and not guests. My five year old had fun playing in the pools and on the waterslides. The art collection is lovely. I was really disappointed in their selection of low quality Kona blend coffee; it didn't even smell like coffee when we opened the pack. When everything else is so excellent why not offer the guests some of the best coffee in the world grown right here on the Big Island.
Hilton Hotel Waikoloa 4.6
  • Andrew
  • 06/05/2011
  • Leisure
Date of Stay:06/05/2011
This hotel is great for families. All the restaurants were formal dining, except one. The Hilton is a fantastic hotel experience in Hawaii. There are many activities to enjoy as a family. The swimming pool is AWESOME!!!!! There are many places to dine at the resort. Many places require the guest to be more dressed up. All in all it is a fantastic place. Highly recommended.
Hilton Hotel Waikoloa 4.3
  • Michele
  • 11/22/2010
  • Leisure
Date of Stay:11/22/2010
The location is great, the salt water lagoon is amazing. They charge you for everything, including internet ($14 a day!) and the restaurants are all pricey as well. However, the hotel's great atmosphere and excellent recreational facilities make up for it.
Hilton Hotel Waikoloa 4.6
  • Robin Caldwell
  • 05/04/2011
  • Leisure
Date of Stay:05/04/2011
We just stayed for 9 days. The grounds were beautiful but the service wasn't 5 star. Our shower had a broken handle so we couldn't use it until it got fixed, with no apologies or compensation from the hotel; everything was OUTRAGEOUSLY expensive (from a $4- Diet Coke to a $8- Smoothie); the pool was freezing cold; the room service menu, which was also OVERPRICED, was very limited; EVERYTHING was extra including internet; and customer service was non-existent! We happily stayed here when it was owned by Hyatt and the experience was 100% better. We wouldn't stay there again.
Hilton Hotel Waikoloa 4.9
  • Sally
  • 03/19/2011
  • Leisure
Date of Stay:03/19/2011
"This was probably once nice and luxurious, but is now outrageously overpriced and a little rundown. I don't mind expensive as long as it is worth it, but this just plain wasn't. A mediocre breakfast for 2 adults, 1 child was $85 not to mention lunch and dinner. Also, there is no beach - the nearest decent one is a ten minute drive (although the grounds are stunning.) This isn't good for anyone unfit or elderly as there is a lot of walking and stairs. It's o.k for families but be prepared to pay big $$."
Hilton Hotel Waikoloa 3.9
  • Erin
  • 05/03/2011
  • Leisure
Date of Stay:05/03/2011
Rooms are spacious Too big and lots of kids This is a huge hotel complex. The room was spacious and inviting. This is clearly a place for families - not so much older couples. Going from the room to the lobby requires either a boat or tram ride so planning ahead is necessary. Valet service seemed confusing. It isn't possible to open the slider and keep the air conditioning on. Therefore, the slider had to stay closed all night and the sound of the air conditioning was disturbing. Having said all of that, it is a great place for kids. Staff was very nice.
Hilton Hotel Waikoloa 3.8
  • Jenny
  • 08/17/2010
  • Leisure
Date of Stay:08/17/2010
This is a very fun destination for kids and nice escape for adults, too. The floors in our room were not clean. My husband, 10 month old daughter and I had a wonderful 3-day weekend at the Hilton Waikoloa Village. The room was a very nice size and had a balcony with an excellent view of the pool area and a peek of the ocean. The pools were wonderful, the grounds were spectacular and the cocktails were delish! Most rooms are a long way from the parking lot, but for guests (like us) that are just looking to relax on-site without daily sightseeing trips, this place can't be beat.
Hilton Hotel Waikoloa 3.6
  • Earl
  • 04/13/2011
  • Leisure
Date of Stay:04/13/2011
I just spent a vacation with my family at the Hilton village. We had an OK time. I believe there are some changes needed to make the guest REALLY feel like a guest. For example ...be ready to pay $12 a day for parking if you drive...a GUEST should not have to pay.....a GUEST should also not have to pay $12 a day per person to use the sauna or exercise facility even if there is a $50 package. There is no mini bar in the rooms...get ready to pay $25 for a six pack of beer at one of the sundry places or $4 plus for one bottle of water. Find quickly a place off the resort to get your extras...King's Market right off the entrance has a market and the prices are OK. The buffet at night was closed and no word was given...the reason -- they shut it down when they have low occupancy. When I checked in and asked for an upper floor I was denied and was told all of our hotel is fully occupied (I got the third floor out of six floors). I was led to believe this is open every evening. The buffet would have been a bargain as the resturants are high. I will admit the breakfast buffet is great!! The tram is slow...it would be good to have something to alert the guest how long it will be until the tram arrives at each stop. Walking can be faster. All in all a good place but was somewhat disappointed at how Hilton can nickel and dime you even after paying premium room rates. Next time...someplace else...Thank you!
Hilton Hotel Waikoloa 4.5
  • Carolyn
  • 04/14/2011
  • Leisure
Date of Stay:04/14/2011
The grounds were well cared for, extensive and full of art. Limited options for restaurants. Overall wonderful experience; I will return every chance I get.
Hilton Hotel Waikoloa 3.6
  • Floyd
  • 07/16/2011
  • Leisure
Date of Stay:07/16/2011
The only downfall was the expensive food at the resort, but we treated it as a treat to ourselves. There are more reasonable restaurants outside of the resort. Try the fish and chips in King's Village. The pools were fabulous, the children loved the variety. The views were beautiful! The resort grounds were also very stunning. If you do not like to get exercise, this is not the place for you. I would suggest this spot for a family who wants to treat themselves to a lovely relaxing time. The concierge service was helpful.
Hilton Hotel Waikoloa 3.9
  • Gloria Richards
  • 12/25/2010
  • Leisure
Date of Stay:12/25/2010
This was an unexpected value in an ideal spot on the Big Island. This resort is enormous by most comparisons and there is plenty of space to roam. Activities are plentiful and the service is friendly. The cost of dining at the resort is high and there are many extra services available for a price that could double the cost of your room on a daily basis if you took advantage of all of them. The pools are very clean and well built. We visited in early June between festivals and before the schools let out, so the number of guests was low, which made the experience even better. The walk from the parking lot to your room can be as much as 15 minutes. Trams and boats are available to move you but waiting for them can be troublesome, so be prepared to walk. Even if you have to walk, you are treated to a awesome display of artwork so we had no complaints about the extra exercise. The lagoon and oceanfront are spectacular. We had difficulty leaving at the end of a relaxing week.
Hilton Hotel Waikoloa 4.6
  • Frederick
  • 10/08/2011
  • Leisure
Date of Stay:10/08/2011
The long wait for the train or boat to the rooms. The hotel is nice for the price and anything else is very expensive (parking, restaurants etc).
Hilton Hotel Waikoloa 3.4
  • Sherry
  • 01/27/2012
  • Leisure
Date of Stay:01/27/2012
Room was very comfortable. Relaxing atmosphere. Incredible spa facility.
Hilton Hotel Waikoloa 3.9
  • Barbara
  • 10/01/2011
  • Leisure
Date of Stay:10/01/2011
There is more to do on the hotel grounds than any other hotel/resort I've stayed with. This hotel is a tropical wonderland. Our room was extremely clean and well furnished. The pricing in Hawaii is already high, but the hotel was really high. $7 or more bar beverages, and restaurant pricing was sky high. We ate off site most meals. We did the Luau, great entertainment. However they take your photo and offer you 5 copies for an additional $40. The hotel did not miss any opportunities to charge extra.
Hilton Hotel Waikoloa 4.3
  • Marianne
  • 10/22/2011
  • Leisure
Date of Stay:10/22/2011
Everything, the place is incredible. Location is a little out, but that could be a good thing. Our expectations were totally blown away. I think it was when the receptionist told us we could take the tram or the boat to our room that my wife an I realized that this was going to be somewhere special. We both like to stay at Disney World resort properties (for reference, that may not be your thing) and this property reminded us both of the Disney magic. We were only there two nights and on one of the days we had planned to go out and explore more of the island but with everything to do at the resort we ended up just spending a whole day there. I would say that this is a great place to stay for couples both with and without children (We are the later). There are many activities for both (protected snorkeling lagoon - with turtles and many fish, several pools, putting green, golf courses, etc.) I would recommend a romantic moonlight swing in one of the many hammocks for couples. They also have several themed restaurants on site that are very nice. We ate at the Japanese restaurant (the food was very good) and paid about double what we normally would - which was somewhat expected on this kind of property. There is a small shopping center just up the road that has more reasonable choices and a small food court for the kiddies. They claim to have 7 million dollars worth of artwork around the property and from what we saw I can believe it. The room we had was a Garden View room (but we could still see the ocean - Palace Tower) and it was very clean and spacious. The only negative, for some - it wasn't for us, may be that the property is a little far (20-30 minutes) from any main town so you will have to do some driving. Other than that we absolutely loved this place and wished we could have spent more time there. We will definitely plan on returning in the future!
Hilton Hotel Waikoloa 4.7
  • Brett Matthews
  • 05/07/2011
  • Leisure
Date of Stay:05/07/2011
Beautiful grounds. Many dining choices. Room too far- had to take a tram or boat to get to it! No beach. Hotel room was attractive and spacious, but we stayed in Ocean Tower which was very far from the lobby. It takes 20 minutes to get to room. We had to take a tram or boat to get to room, but they don't run 24 hours, so we had to walk a lot after exhausting days on the Big Island. Kirin Chinese restaurant was overpriced and quality of food was mediocre. Great for families- tons of activities on property & spa, but no beach.
Hilton Hotel Waikoloa 4.7
  • Toni Kane
  • 02/20/2011
  • Leisure
Date of Stay:02/20/2011
Great grounds and excellent facilities. Restaurants were too expensive. We had an excellent stay at the Hilton. Kids just loved the slides, boat rides at the lagoon and going around the resort on tram and boat. Great place to stay with children.
Hilton Hotel Waikoloa 3.4
  • Bill
  • 07/21/2011
  • Leisure
Date of Stay:07/21/2011
Staff, location, Hawaii! They do try to oversell vacation (Time-Share) clubs. Stop pushing people to Timeshare. Rest is good.
Hilton Hotel Waikoloa 3.8
  • Gloria
  • 07/12/2011
  • Leisure
Date of Stay:07/12/2011
The beautiful grounds, the art, the activities. Expensive internet connection, was not informed of all activities and opportunities. This is a gorgeous hotel that is more of an experience than a location. From the moment we stepped on the boat that takes guests to their accommodations, I felt that I was in an adult Disneyland. The pools with waterfalls are beautiful, the landscaping is gorgeous, and there are many available activities for adults and families.
Hilton Hotel Waikoloa 3.7
  • Ashley Dale
  • 03/04/2011
  • Leisure
Date of Stay:03/04/2011
Great property for families and those that want to relax. This property does not have a beach. If you are looking for nightlife, stay on Oahu.
Hilton Hotel Waikoloa 4.5
  • Eileen Davidson
  • 02/24/2012
  • Leisure
Date of Stay:02/24/2012
"We loved the hotel. Most all the works seemed very depressed and miserable. The trams, bar, towel service,coffee bar all seemed as if you were bothering them"
Hilton Hotel Waikoloa 4.1
  • Mitchell Doyle
  • 05/22/2011
  • Leisure
Date of Stay:05/22/2011
Hilton Waikoloa was recommened by family so we decided to stay there. After looking at their website I was very impressed with everything they had to offer. When I got there, I was NOT disappointed at all. I was impressed and then some! This resort is overwhelming to say the least so if you're looking for a quieter place, this is not it for you. If you're looking for grandeur, then this is the perfect spot for you. The only thing I wasn't crazy about was their lack of selection of nightly music. There is a jazz singer that sings like she's singing for family. I'm looking for more of a live band type pool side or something like that and they didn't have it. Overall I would definitely stay here over and over. I prefer the Palace Tower because it's the quietest one out of the 3 towers. When you walk in, it's very inviting. Makes you want to go to your room quickly. Although this place is filled w/ families vacatioining, you can definitely find plenty of quiet romantic spots.....there is definitely no lack of quiet spots for you. I probably wouldn't come here w/ just my husband but I would definitely take my kids back here again.
Hilton Hotel Waikoloa 3.9
  • Christina Harris
  • 05/11/2012
  • Leisure
Date of Stay:05/11/2012
Beautiful grounds. Food very expensive on site, nothing close as an alternative. I've stayed here before, so I am a repeat visitor. The grounds and pools are beautiful. You can be as involved or as removed from it all as you choose. The food options are OK, everything is rather expensive and there are not a lot of low cost alternatives, especially for breakfast. With that said, it's Hawaii and things are typically more expensive for dining. Convenience to golf and shopping nice, guests receive special rates on golf which is very nice. I fully recommend this resort.
Hilton Hotel Waikoloa 4.8
  • James
  • 03/06/2012
  • Leisure
Date of Stay:03/06/2012
The grounds are fabulous! Great pools and a wonderful view! Very expensive restaurants and not great choices nearby. We loved the resort!
Hilton Hotel Waikoloa 3.7
  • Herbert Horn
  • 03/03/2012
  • Leisure
Date of Stay:03/03/2012
Rooms were clean and comfortable, Food and drinks very expensive but food was good. Ruth Chris steak house down the road was less expensive and better. Stop at Costco before you get there. Birds very annoying in the dining areas. Kept going after your food. The birds are also very loud at night as they nest in the center of the buildings and are kept awake be the lighting. Pool water is on the cool side. Nicely kept grounds, goods for the kids.
Hilton Hotel Waikoloa 3.7
  • Kent
  • 07/22/2011
  • Leisure
Date of Stay:07/22/2011
The location. The Amex travel assistance made poor recommendations for leisure activities. Everything was excellent and the staff was helpful.
Hilton Hotel Waikoloa 4.1
  • Benjamin
  • 03/24/2012
  • Leisure
Date of Stay:03/24/2012
Beautiful and unique. Too many additional/hidden charges. Great place I highly recommend - watch out for hidden charges.
Hilton Hotel Waikoloa 3.9
  • 04/25/2012
  • Leisure
Date of Stay:04/25/2012
Fun for the kids. The pools were cold. The Hilton Waikoloa was definitely worth the stay. We have a 2.5 year old and he really liked riding the boats and trains. The pools are very well suited for children of all ages. The staff are extremely friendly with children. I would stay here again in a heartbeat.
Hilton Hotel Waikoloa 3.8
  • Jennifer
  • 03/04/2012
  • Leisure
Date of Stay:03/04/2012
"Our family of four (daughters 7 & 9) just returned from a fantastic vacation at this beautiful resort. Favorite activities included snorkeling with sea turtles, colorful fish and eels; playing with dolphins at Dolphin Quest; browsing the galleries and shopping mall; and simply walking the breathtakingly gorgeous grounds. However, the cost of dining was laughably ridiculous - $11 for one cocktail, $85 for breakfast buffet, etc. which is why we rated this hotel only a 4. Overall, it was a wonderful and memorable experience but if we return we'll bring our own food and drinks!"
Hilton Hotel Waikoloa 4.3
  • Kelly Weber
  • 11/30/2011
  • Leisure
Date of Stay:11/30/2011
It really depends on what kind of person you are. If you've come to Hawaii to be treated as though anyone cares how much money you have, don't. In Hawaii, pompous tourists are generally avoided as they have a tendency to buy up the land. The Hilton, if you have the ability to walk and relax, is the perfect hotel. Plus the resort has an amazing variety of art, ponds, and transportation unavailable at any other hotel on the island. For cheap and great food, check out the "Queen's Shops" around half a mile down the road.
Hilton Hotel Waikoloa 3.7
  • Pam
  • 07/17/2012
  • Leisure
Date of Stay:07/17/2012
The Hilton Waikoloa HI exceeded all expectations. The facility was unbelievable, the pool slides were a highlight for everyone, including myself, the view, spectacular and ammentities galore. Totally blown away by the friendliness of the staff. My kids loved the boat and train rides to and from our room and destination. Can't wait to go back!
Hilton Hotel Waikoloa 3.9
  • Alex
  • 07/20/2012
  • Leisure
Date of Stay:07/20/2012
The setting is a tropical fantasy; the service sublime: couldn't ask for more! none The most important feature of this hotel is the setting. It is a tropical paradise with every amenity: shopping, the beach, golf, lagoons to swim in, and a fabulous program for kids. The restaurants are first-rate, and the service is wonderful.
Hilton Hotel Waikoloa 3.4
  • Erik
  • 07/31/2011
  • Leisure
Date of Stay:07/31/2011
We stayed in the Ocean Towers which is 1/2 mile from the Lobby! We only took the tram maybe four times in the entire week. It was so much quicker to walk unless the tram was parked at your starting point. When we got on the tram 4 of the 5 times we still had to wait upwards of 15 minutes before it would leave! This was frustrating. Our rental car was located another 1/2 mile from the lobby and we were charged $12.00 per day. The restaurants on site were very expensive and often times not open. The food was fair at best at the hotel so we ate off campus. We ate at the restaurant at the marina toward Kona and had a fantastic fresh fish meal at a more than fair price. We also ate at Roy's and although it was pricey, the food was fantastic. The artwork in the hotel was interesting, although no plaques describing anything about the piece which was extremely disappointing because you couldn't really appreciate something that you did not know was authentic or not. Internet was $14.95 per day, which we thought was excessive. The dolphin pool was very interesting, but very small. There isn't a beach however if you follow the southern beach path you eventually run into a small beach that is well used by the locals. You can snorkel here as well.
Hilton Hotel Waikoloa 3.5
  • Leah Kinney
  • 02/10/2012
  • Leisure
Date of Stay:02/10/2012
The size, cleanliness and location. The birds inside the restaurants. Beautiful oceanfront location with much to see. The grounds are covered with pathways to lead you through lush plant life, well placed and beautiful statuary, and accessible water features. The rooms seem spacious with enough amenities to provide a comfortable base for rest and refreshment.
Hilton Hotel Waikoloa 3.4
  • Andrew
  • 01/01/2012
  • Leisure
Date of Stay:01/01/2012
Parrots in the lobby; tram, boats(very convenient) ; pools. No microwave, electric kettle(for boiling water). Ihad good time at this huge and attractive hotel. My children liked birds and fish. Where else we could take tram and boats anytime we wanted.
Hilton Hotel Waikoloa 3.9
  • Catherine
  • 05/20/2012
  • Leisure
Date of Stay:05/20/2012
"Absolutely gorgeous resort, though lagoon needs some cleaning and rooms are in need of renovation. Restaurants had great service and food, with the exception of the Japanese restaurant. Spa a little unorganized though the spa services were exceptional."
Hilton Hotel Waikoloa 4.8
  • Tara Drake
  • 08/06/2012
  • Leisure
Date of Stay:08/06/2012
many amenities in one place. great for kids! room poorly cleaned. service slow. food expensive This is a great hotel for families. between the pools, slides, lagoons and dolphins, there's no shortage of things to do. Prepare to spend plenty though on food and activities. it is worth going off property for some meals.
Hilton Hotel Waikoloa 3.2
  • Victoria
  • 01/28/2013
  • Leisure
Date of Stay:01/28/2013
Stream throughout the facility. Easy access to everything by the boat. The dolphin pool needs to be bigger. The people pool is larger than the dolphin pool! This is a very beautiful hotel. Parking is very close and the view is beautiful from the Lagoon Towers. We'll be going back here.
Hilton Hotel Waikoloa 4.7
  • Denise Horne
  • 03/30/2012
  • Leisure
Date of Stay:03/30/2012
Staff are fairly accommodating and friendly. Too large, overpriced facilities, gym fees. The self-park lot was frequently full, and required room key for entry which only worked 1/2 the time. We found ants in our bed on the first day, and frequently saw them on the bed, pillows and headboard area. It takes too long to wait for a tram or boat if you are in a rush, and getting from the room to the car on foot takes at least 15 minutes or more. The gym facilities were overpriced at $18 per person, and should be free to a guest that pays a few hundred a night to stay there. The coffee shops and dining facilities are quite expensive, and I would recommend driving a short distance to the King's shops or even all the way to Kailua to get more variety and less expensive food.
Hilton Hotel Waikoloa 4.3
  • Katherine
  • 09/17/2012
  • Leisure
Date of Stay:09/17/2012
Location, facilities. Loud construction made pool unpleasant; room needs microwave. Lovely setting; huge so lots of great facilities but takes time to get around; would be nicer if they heated the pools a bit; overall I would recommend to most people.
Hilton Hotel Waikoloa 4.4
  • Louise Coble
  • 12/22/2012
  • Leisure
Date of Stay:12/22/2012
hotel was clean and staff was good. Had a Disney-Land type feel, needs a face-lift to bring up to date. Accommodations were good, resort must have been great 10 years ago, and not it looks a bit dated, although still clean. Getting from rooms to parking took a long time.
Hilton Hotel Waikoloa 3.2
  • Frances Herman
  • 01/09/2012
  • Leisure
Date of Stay:01/09/2012
Great location, pools, waterslides, museum walkway, staff, and comfortable room. Fees for parking, health club and internet services. The Hilton Waikoloa village is a fabulous resort, perfect for families with youngsters. The hotel amenities and staff and location made our vacation on of the best.
Hilton Hotel Waikoloa 3.4
  • Alexandra Helms
  • 03/05/2012
  • Leisure
Date of Stay:03/05/2012
Variety of activities. Cost of drinks. Waikoloa is the sun spot of the island, I would love to own property here but if I can't the Hilton is a great backup.
Hilton Hotel Waikoloa 3.9
  • Charlene McLean
  • 07/10/2012
  • Leisure
Date of Stay:07/10/2012
I dont know what some of these reviewers are talking about! Me and my friends love going to this hotel especially. There's so much to do and see there, you can't walk 5 feet without seeing a new piece of art in the hallways. And there is a beach! Anaeho`omalu Bay or A-Bay is very close. And besides the once in a while small boat that comes in, its a great place to relax on the sand or in the water. And the beach is so big! The pool looks very great, my friends are always telling me it's so fun! there are so many pools, and one has a slide. So, I've never actually stayed here, but me and my friends love to go shopping at the King and Queen's shops, and walk around the hotel, and riding the boat and tram thing is fun also. Walking around may be difficult for people that arent used to walking that much, but you just have to have time to take it all in, there is so much to see here! I will be staying here for about 3 days though soon for our senior prom.
Hilton Hotel Waikoloa 3.1
  • Carl
  • 08/31/2012
  • Leisure
Date of Stay:08/31/2012
Excellent resort facilities and beatiful grounds. Huge resort - can take 10-15 minutes to go from room to lobby. Very large resort with beautiful surroundings and rocky beach(not suitable for swimming).
Hilton Hotel Waikoloa 3.5
  • Glen Ford
  • 06/25/2012
  • Leisure
Date of Stay:06/25/2012
Interesting activities at the hotel included the water slides, plank bridge, dolphin swim, and boat and tram rides. The grounds are also quite diverse and interestin. Travel to/from locations is facilitated by the trams and boats but the walk back to the main hotel is considerable. The size of the hotel (# of rooms) in additional to local visitors also makes the unique pools experienced a crowded event.
Hilton Hotel Waikoloa 4.3
  • Calvin
  • 12/04/2012
  • Leisure
Date of Stay:12/04/2012
Elegant dining at sunset. Bell service and valet was excellent.All luxurious activities (new tram, boats,pools were available. Wish we had asked for ocean view room. The parking lot wasn't the best view.
Hilton Hotel Waikoloa 3.2
  • Alvin McCall
  • 05/25/2012
  • Leisure
Date of Stay:05/25/2012
The pools were real nice. It was too big and it took 20 minutes to get to the lobby. Overall it was an OK hotel. I would rate it a 3.5 star hotel. It was too big for its own good.
Hilton Hotel Waikoloa 4.7
  • Constance
  • 04/19/2013
  • Leisure
Date of Stay:04/19/2013
Beautiful, big room. Lovely gardens. Wonderful oceanwater lagoon. Mediocre restaurants. A little bit cheesy with the trams and fake art. We enjoyed this hotel far more than we expected to: it is a little like Disneyland with the trams and fake art everywhere. But the lagoon was really lovely, as were the gardens. Staff was super-friendly and helpful. The room was large and well appointed. All of our meals were disappointing though.
Hilton Hotel Waikoloa 4.8
  • Terry
  • 04/17/2013
  • Leisure
Date of Stay:04/17/2013
The Pools are Awesome Nothing This Resort is exactly that. You need to go no further to find anything else. Planned to stay for 6 nights and ended up staying 11. Great place for families.
Hilton Hotel Waikoloa 3.7
  • Timothy Ayers
  • 05/23/2012
  • Leisure
Date of Stay:05/23/2012
Location. Took too long to get from room to lobby. Very nice and family friendly. Big rooms. Great vacation spot.
Hilton Hotel Waikoloa 4.1
  • George
  • 08/30/2012
  • Leisure
Date of Stay:08/30/2012
The Hilton Waikoloa had many activities, a choice of restaurants and a pleasant staff This was not the hotel's fault, but there was a large convention at the hotel and the attendees were loud and obnoxious.
Hilton Hotel Waikoloa 4.8
  • Frances
  • 03/03/2013
  • Leisure
Date of Stay:03/03/2013
The food was over price, and the room was dirty. The staff were very nice, and they did there jobs well. Overall the trip was OK, but they needed to add more options to have dinner. There is an adult pool on one side, but there aren't any hot tubs on that side. You would think that they would have both on the adult only side.
Hilton Hotel Waikoloa 3.3
  • Emily Robbins
  • 08/28/2012
  • Leisure
Date of Stay:08/28/2012
Oasis in the middle of Lava fields. Everything had an extra fee like parking, exercise room, internet. Beautiful place but being on 62 acres, it took time to get anywhere. Rooms were comfy but not overly fancy. Didn't care for extra charges for everything extra and the restaurants were expensive. Paid 8.00 for a virgin lava flow that came in a plastic cup. Orientation meeting for visitors to Big Island is a "must". Best part of the stay!
Hilton Hotel Waikoloa 4.2
  • Tommy
  • 12/31/2012
  • Leisure
Date of Stay:12/31/2012
Going back again in May for our 6th year in a row. Kids have been going since they were 6 and 7 and we feel comfortable enough for them to roam the grounds with a cell phone. We have taken our neighbors twice as well as the Nanny and her children This gives us time to be real Spa Rats (this is the finest Spa/better than Hyatt in Kauai and Princeville Resort or Venetian in Macau, China). The staff know our kids by name and will probably attend their weddings some day (they both want to be married here). We saw Dog the Bounty Hunter get married there a few years ago and it was great. Run into the same families in May before the rush each year. Look for a couple of name actors that appear in the Disney Shows (no names but be on the look out). I book over a million Hilton Honor Points a year so that we are Diamond Members so the Consigner Lounge is a great place to grab a snack on the house or a cool drink as well as great breakfast. I normally cash in enough for a block of 3 adjoining rooms and they always accomadate us. The "best of the best' just got to check your attitude at the door and get on Island Time.
Hilton Hotel Waikoloa 4.2
  • Steven Ballard
  • 03/31/2013
  • Leisure
Date of Stay:03/31/2013
The setting and the beds. The cost of food. Beautiful resort with many amenities.
Hilton Hotel Waikoloa 4.6
  • Alice
  • 06/06/2013
  • Leisure
Date of Stay:06/06/2013
The dolphins on site were cool. The decor was outdated, dark and gloomy. Hotel not well maintained. This hotel was probably spectacular when it opened 20 years ago, but now needs a major facelift. It is so large that it was incredibly inconvenient to get around. The room was dark and gloomy. I basically never wanted to be anywhere on the property.
Hilton Hotel Waikoloa 3.1
  • Luis Dolan
  • 12/15/2012
  • Leisure
Date of Stay:12/15/2012
Gorgeous scenery, multiple pools, great lounge chairs. Just so big. Hotel is huge, so you just have to get over it and enjoy the scenery. Great hotel for kids, but if you don't have kids, like me go when school is in session. No beach at this hotel but there some close by.
Hilton Hotel Waikoloa 3.5
  • Patricia
  • 05/11/2013
  • Leisure
Date of Stay:05/11/2013
The 1st room we stayed in was next to a construction area. Friendly staff! The resort is in the middle of nowhere; paid parking places for $15, bold rooms, food is expensive and quality is poor. The rooms are noisy, we could hear our neighbors. The rooms are simple equipped. Not even a coffeemaker in a lagoon view room! The resort is in the middle of a lava field. You have to spend your vacation inside the resort. Because there is nothing in the nearby area! The volcano national park is about 1.5 hours driving. You better search in Hilo for accommodation. The staff is very friendly and helpful. The park is maintained beautifully. But personally this was my last vacation in a Hilton hotel. I do not like to pay 60 dollars to park my car 4 days at my hotel in the middle of nowhere. Even in Waikiki we received a guest parking card for 7 dollars per day!! The food at the Hilton is very expensive and the quality is not that good. You have to go to the shopping mall for other restaurants. At the reception we received free discount coupons, but all were expired in July, and we stayed in the Hilton in September. And you had to wear big plastic wrist bands at the swimming pool. The snorkel rental is very expensive. Rent your gear at Snorkel Bobs (e.g.) and bring it with you. The equipment is not that fancy (super market quality) and they charge you an awful amount of money for it. (In the food market at the nearby mall you can buy snorkel gear for $11.00) Personally we didn't feel welcome or at home in this resort. But if you like Las Vegas - style and you have a lot of money to spend you should definitely stay here.
Hilton Hotel Waikoloa 4.4
  • Edith
  • 05/28/2013
  • Leisure
Date of Stay:05/28/2013
Something for everyone Slow to get around immense property After having read all the negative comments as to how the Hilton Waikoloa was a fake, touristy, Disney, kitschy resort on the Big Island, I got to appreciate the place for its general fun and clean atmosphere.
Hilton Hotel Waikoloa 4.2
  • Gerald
  • 02/16/2013
  • Leisure
Date of Stay:02/16/2013
It was in a great location and was very clean. The staff was not friendly and not helpful. Nice, big resort complex with unfriendly staff.
Hilton Hotel Waikoloa 4.3
  • Jason McKenna
  • 02/08/2013
  • Leisure
Date of Stay:02/08/2013
Perfect location for our needs. Left my cell phone charger and they could not find it in the room. Has a lot of activities for all ages and will definitely use this hotel again.
Hilton Hotel Waikoloa 3.2
  • Eleanor
  • 01/28/2014
  • Leisure
Date of Stay:01/28/2014
The grounds are perfectly sculpted with amazing artwork and class both in terms of the natural landscape and choice of art. Gorgeous! The only concern here is the fast paced traveler must be mindful to budget time to take the tram and boat. Our second time staying here and LOVE it as a couple or with kids. This place is perfect and we'll be back. We definitely liked this better than the Sheraton even though they now boast a new waterslide the grounds aren't as lush and vast. The new traveler to the Hilton may also benefit from knowing the food costs are outrageous, my non alcoholic drink for example was 7 dollars and our breakfast buffet was 30 per person, not to mention 100 for dinner was easy. HOWEVER, at the Kings Shops there is a Subway sandwhich shop for the beach trip where I got a 6 inch veggie for less than 3 bucks and the place across from Subway as huge wonderful Smoothies, skip Starbucks, which is there also, and go for the local stuff with homemade frozen fruit. This little place across from Subway at Kings Shops also had an amazing breakfast sandwhich. They should also know that it's 30 minutes north of Kona which may or may not be a factor.
Hilton Hotel Waikoloa 3.1
  • Edgar Chang
  • 08/23/2013
  • Leisure
Date of Stay:08/23/2013
I enjoyed the make-up of lagoons, bridges and walkways. Most fascinating is the walk from the Ocean Tower to the lobby - it's like a walk through a museum of Asian culture. Also I noted the connection of exhibits to the cuisine - following the Chinese restaurant you experienced Chinese artwork, the same applies for the Japanese restaurant. An excellent job done by the landscape and interior architects.
Hilton Hotel Waikoloa 4.1
  • Toni Glass
  • 07/04/2013
  • Leisure
Date of Stay:07/04/2013
Setting/grounds. Restaurant too expensive for quality of meal. Excellent - would stay again.
Hilton Hotel Waikoloa 4.1
  • Lori Terry
  • 06/30/2013
  • Leisure
Date of Stay:06/30/2013
This is a five-star resort with terrific amenities and atmosphere. The staff is very accommodating and a pleasure. I traveled here over the past 15 years and have never been disappointed.
Hilton Hotel Waikoloa 4.7
  • Alex
  • 01/06/2013
  • Leisure
Date of Stay:01/06/2013
Wonderful hotel grounds with beautiful artwork throughout. Food and provisions on the expensive side. Had a wonderful time at the Hilton. Trams and boats were very convenient, if you're in a rush or on a schedule then you're not on vacation. Overall the staff was great except for one waiter at the Kamuela provision co. Loved it so much that we accepted their offer of a return trip/timeshare presentation for next year.
Hilton Hotel Waikoloa 3.4
  • Melvin
  • 09/03/2013
  • Leisure
Date of Stay:09/03/2013
Variety of facilities. Too many kids and very crowded. This is a hotel to visit if you travel with your kids. If you are looking for romantic travel, I would not recommend this hotel.
Hilton Hotel Waikoloa 4.3
  • Heidi Honeycutt
  • 03/24/2013
  • Leisure
Date of Stay:03/24/2013
Having never spent any time on the Island of Hawaii, we were pleasantly surprised. We arrived late at night and were not able to see much of anything, but the resort driving up was fantastic. Early morning, we enjoyed a walk around the premises after a quick breakfast buffet (worth it)! Very well done! Would have appreciated coffee available in the Palace Tower, especially after such a long previous day. All in all the staff was informative and friendly (course you will always find a few that you really wonder how they keep their job with the market the way it is)
Hilton Hotel Waikoloa 4.3
  • Laurie
  • 01/12/2014
  • Leisure
Date of Stay:01/12/2014
The beautiful lagoons and pools and ocean views. Our room was far from the main lobby and fairly remote from other attraction at the resort (Ocean Tower). Fantastic place to stay! Gorgeous grounds and a relaxing atmosphere. I could have spent several days just at the resort if it hadn't been my first time to Hawaii and was out and about seeing the sights. The only complaint I have is how long it takes to get in and out of the resort if you are staying in the Ocean Tower. The tram and boats are slow and sometimes it is quicker to make the 15 - 20 minute walk (from room to car).
Hilton Hotel Waikoloa 3.3
  • Alexandra
  • 07/27/2013
  • Leisure
Date of Stay:07/27/2013
Nice room, comfortable bed. Grounds are beautiful. Ocean setting just perfect for star gazing while listening to waves. No real beach on property.
Hilton Hotel Waikoloa 3.1
  • Lester Bates
  • 02/19/2014
  • Leisure
Date of Stay:02/19/2014
Fabulous pool and lagoon. Always something to do. Beautiful grounds. Definitely not service oriented when it comes to any of the food places. But I think this is a Hawaiian thing. The hotel was beautiful. The grounds are immaculate and exactly what you think Hawaii should be. There is always something to do. The pool and lagoon are amazing. The food and dolphin experience are incredibly overpriced. The size of the hotel proved to be both good and bad. If you enjoy walking everywhere its great. If you don't enjoy walking make sure to stay in the Lagoon tower as that is where most of the activities are located. Valet service, check in and maid service were excellent. The service was not so great in any of the places we ate. The people would stand right in front of you and not acknowledge you were there. Getting any water, menus, refills etc took forever. These people took a laid back approach to the extreme. The only speed they had wasn't even slow it worse than slow. For the money I was paying for the food (which was beyond outrageous) they should have been more customer oriented. Overall I loved the hotel. Just eat somewhere else or stop by Wal-Mart for snacks.
Hilton Hotel Waikoloa 4.7
  • Irene Braun
  • 05/08/2013
  • Leisure
Date of Stay:05/08/2013
Many good restaurants and good recreational facilities Prices for food and services have gone up dramatically in the last 5 years Pure big resort hotel with many guests in large groups/conventions. Great pool, fitness and sports facilities and 3 of the best restaurants on the island. A real stupid customer service mistake is they now charge you for the coffee you use in the room. It was complimentary, and still is if you are a Hilton Honors member, but this is really smal time thinking to charge for a nit like this. Must have been a Harvard MBA that thought of that!
Hilton Hotel Waikoloa 3.9
  • Danielle Singleton
  • 08/15/2014
  • Leisure
Date of Stay:08/15/2014
Pool, rooms, boat and the tram. My kids loved it! Some of the workers. It's a beautiful hotel. Talking about staying their twice a year with my husband and kids. Overall we enjoyed it. I think some, not all; workers could be more professional with the Aloha spirit. But for the most part, there were a lot of great workers also.
Hilton Hotel Waikoloa 3.9
  • Dwight Lowry
  • 10/09/2013
  • Leisure
Date of Stay:10/09/2013
"The hotel experience was incredible. It is hard to choose one feature that stands out because everything added to the experience. You can ride a boat, take the monorail train or walk to get to any area. The food was fantastic (not inexpensive but worth it) and the views were breathtaking. Customer service was great! This is the best hotel I've we have ever stayed in and recommend it to everyone."
Hilton Hotel Waikoloa 3.8
  • Edgar Vick
  • 11/12/2013
  • Leisure
Date of Stay:11/12/2013
It had great swimming attractions. The rooms were very clean and it had a fridge in the room. The food was way too expensive. I don't mind paying over but being robbed is another thing. This hotel was great fun for the kids. They had a boat that went around the compound. They also had a train three super pools with slides. The food was very good but pricey. The views of the ocean were breath taking. I would love to go back.
Hilton Hotel Waikoloa 3.2
  • Jim
  • 05/19/2014
  • Leisure
Date of Stay:05/19/2014
We stayed for 8 nights. The entire stay was a disappointment. They did not have foam pillows available. The safe in our room malfunctioned and locked our medications in it until security could come to fix it. The radio in our room was broken, the replacement did not work properly either. The iron was broken and needed to be replaced. The topper was our bedding: the sheets had not been changed for 6 days so I took the bottom sheet off and left it on top of the mattress cover, thinking that the maid would get the clue to change the sheets. When we went to use the bed there was no new bottom sheet on, and the old one was still in a ball at the foot of the bed. When we went to eat at the outside dining area we requested our burgers be medium-rare. We were told that all the burgers were well done and were pre-cooked (for $12.95) The resort was very spread out and had a tram service and boats that took you from building to building. We ended up walking most of the time because the trams and boats were rarely there and we didn't want to wait 15 minutes. My wife went to the spa to schedule a massage and hydrotherapy treatment. She requested that the attendant show her the hydrotherapy tub. When she went back for her hydrotherapy treatment the spa attendant took her back to an area with regular whirlpool tubs. When my wife questioned why they were not using the hydrotherapy tub she was told it was broken and that she would have to use this tub instead. (which she refused_ The valet service was $17/day and it often took 20-30 minutes to get your car. DON'T GO!!
Hilton Hotel Waikoloa 3.7

Add your own Review







  •  Notify me for similar hotel offers and deals
Bad Good
1 2 3 4 5
Cleanliness
Facilities
Service
Location
Pricing
Rooms
Search for other 4 Stars Hotels in Waikoloa or search for more Luxury hotels

WE ARE NOT YOUR
REGULAR
BOOKING SITE

Because we search through 30+ hotel booking sites at once.

Find the cheapest price, let you read hotel reviews!

No need for promo codes & discounts anymore

read more »