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Quality Crown Hotel Kensington London
162 Cromwell Road
London ,England
United Kingdom
United Kingdom
General Description
Newly renovated (January 2002) the purpose built Country Inn & Suites Kensington, is centrally located in the Royal Borough of Kensington and Chelsea - a very sought after location for London hotels. Noted for features, such as air conditioning, high speed Internet access and fully Interactive TV in each room, spacious ground floor lounges with a fireplace and small library as well as some secure garage parking, Country Inn & Suites Kensington is only a walk away from some exciting spots, such as Kensington Palace and Gardens, the Royal Albert Hall and London's main museums as well as exclusive shopping in Knightsbridge and Kensington and Earl's Court and Olympia Exhibition Centres. A short walk from Gloucester Road underground station, the rest of central London is a short ride away. Rooms and Suites feature air conditioning in each room along with all the other up to date amenities you would expect, such as en-suite bath and shower, two 'phones with voicemail and data-ports, high speed Broadband Internet access, electronic door locks, a complimentary tea and coffee hospitality tray, in-room safe, trouser press, fully interactive TV with satellite movies and a choice of top CD's to download and listen to. Secure garage parking is a very welcome facility in central London. NB. All rooms have en suite facilities.
Amenities
- Business Center
- Room Service
- High-speed Internet
- Restaurant
- Parking
- Airport shuttle
- Concierge
- Tour Desk
- Bar / Lounge
- Elevator / Lift
- 24 Hour Reception
- Air Conditioned
- Non-Smoking Rooms
- Currency Exchange
- Safe-Deposit Box
- Security Guard
- Mini Bar
- Refrigerator
- Cable / Satellite TV
- Secretarial Service
- In Room Movies
- Bath / Hot Tub
- Coffee / Tea Maker
- Hair Dryer
- Modem / Data Port
- TV
- Laundry service
- Desk
- Direct dial phone
- Shower
- Ice Machine
Hotel Policies
Checkin: 12h
Checkout: 12h
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Nearby transport:
- West Brompton station 0.95km
- Notting Hill Gate Tube Station 1.61km
- Queensway 1.79km
- Bayswater tube station 1.97km
- Lancaster Gate 2.2km
Nearby places of interest:
for Quality Crown Hotel Kensington London
RATING
35 REVIEWS
Visitors' Reviews
An executive spacious room with king size bed was booked. On arrival we were checked in and given a breakfast voucher, without any comments.When we got to our room it turned out to be a normal double room and when questions were asked at reception (direct to the Manager) we were told that no other rooms were available and that wsa why we had been given a breakfast voucher. How a Manager can even think a voucher for £9 worth of cooked breakfast, of which the scrambled eggs turned out to be made in a microwave, could make up for the serious down-grade in room, is beyond me. We had to enter into a discussion with the Manager and directly ask for money off to reflect the change of room. We were initially offered £25 off, quite frankly an insult and we eventually told the Manager what we were prepared to pay, which he accepted. Serious lack of understanding of basic customer service. So much 'bad experience' could have been avoided, had we been told upon arrival, that there was a problem and then been told that the cost would obviously reflect the situation. Then it would still be a disappointment but not a total disaster. Lessons to be learnt by disgraceful management.
Quality Crown Hotel Kensington London
4.2
Be aware there is no parking despite this being advertised and reception were extremely unhelpful
Quality Crown Hotel Kensington London
4.1
Hotel was clean and comfortable - the room was a decent size for London. Tea and coffee facilities available and they were happy to deliver fresh milk. The hotel is in an excellent position - a couple of blocks from Gloucester station, which takes you to Paddington if you need to catch the Heathrow Express. Laundromat nearby but it costs a fortune. Plenty of restaurants nearby but none that are reasonably priced. Pre book a taxi if you need one - we couldn't hail a taxi in the street.
Quality Crown Hotel Kensington London
3.3
I read the reviews for this hotel before I booked and there were quite a few negative ones, but most seemed to relate to the room size and the beds. For this reason, I paid extra and booked an executive room. I confirmed on checking in that I was being given an executive room and was told that I was. Having slept in the so called executive room, I can only say that I pity anyone who stays in their standard rooms, because the executive room was small and very uncomfortable (barely enough room for bed and furniture). The \"king-size\" bed that was advertised as being in the executive room was in fact two single beds pushed together. This was bad enough, but one of the beds was considerably higher than the other so not much chance of a cuddle on a romantic break in this hotel!! And both single beds were equally uncomfortable. Added to this, the room was stiflingly hot (on a very cold day) and the windows were sealed shut, the air conditioning control in the room didn't seem to do much to change this either. On checking out I mentioned that the room was very uncomfortable and that I thought there had been a mistake with my booking because it definitely was not an executive room. I was told that it was definitely an exec room, and that their standard rooms were even smaller!!! I queried the lack of a king size bed (as advertised on laterooms.com) and even produced the printout of the booking. To this, I was told that it was a mistake in the ad and he would contact laterooms to change this. I requested a refund for the difference between the exec and the standard rooms and was told no. All in all, very unimpressed with this hotel and with the service. I cannot believe this place has been awarded 4 stars by the AA - must be a mistake. I would categorically NOT recommend this hotel. This is the first negative review I have left for a hotel and I use different hotels throughout the UK at least once a month - that's how bad it was!! I have checked their ad on laterooms today
Quality Crown Hotel Kensington London
3.1
Moved to another hotel!When I arrived at the Quality Crown Kensington I was told that they did not have any rooms and that I was to be moved to the Kensington Close Hotel a few minutes away. I was not impressed that I was having to move particularly as I had travelled more than 200 miles on my own for an overnight stay in London. The hotel I was moved to at first didn't seem to have any knowledge of the arrangement which worried me greatly but they rang the Quality Crown and everything was sorted out. I would not attempt to stay at the Quality Crown again but the hotel I was moved to was fine.
Quality Crown Hotel Kensington London
3.9
Lovely hotel, very comfortable. Excellent staff. Good internet connection and very reasonable. I will definitely stay here again!
Quality Crown Hotel Kensington London
4.7
I needed parking and the reason why I picked this hotel is because it offers a space on site. When I arrived, I was told it was full and I had to pre-book it. None of this was mentioned on the site.Thank God the marriott is just opposite and has a NCP car park right by it at £30 per night.the breakfast ends at 9.30pm so I didn't have the chance to try it.Room is simple but clean, everything works, shower is very good and bathroom was very clean.Well located if you are coming from the M4 and not badly priced at £79 per room.
Quality Crown Hotel Kensington London
4.7
A stain on the duvet that looked suspiciously like blood was changed late at night by staff.Taking a cold shower in the morning is not what I expect from a 4star hotel.Being woken up before 9am on a Saturday morning by housekeeping is also not expected.
Quality Crown Hotel Kensington London
4.9
The room was small but clean and tidy with modern decor. I had an adjoining door to my room which always gives me concerns regarding hearing noise from next door. Luckily my neighbour wasnt noisy although I did wake up with his alarm clock. The breakfast was good quality for a buffet. Location is excellent about a 10 min walk from Gloucester road tube. Make sure you dont have a lot of heavy bags to cart. Overall very good value hotel close to central London.
Quality Crown Hotel Kensington London
3.4
An ideal hotel for a short break. The room was small but perfectly formed and not too far from the tube. Comfy bed and a good nights sleep was had. All the staff were friendly and helpful. We were room only basis but used the Patisserie opposite the Gloucester Road tube station for a good breakfast. Would stay at this hotel again and would recommend to friends.
Quality Crown Hotel Kensington London
3.1
Great location, friendly staff. Described as contemporary in th ewrite up but doesn't meet that description. Nice food. Pleasant stay
Quality Crown Hotel Kensington London
3.6
It advertises to have a car park, which it does but does'nt allow you to use it, also wireless but not in rooms as advertised, most of the staff did not speak good english, the hotel room had a very damp old carpet smell, the bath taps didn't work so you had to have a shower - which to be honest i usually do but on this occaion i was soooo looking forward to a bath typical! I really didn't feel this was value for money.
Quality Crown Hotel Kensington London
3.5
My room was far from satisfactory as had ordered a twin room (with 2 beds) even after confirming my booking the day before on arrival I was told in an extremely rude manner that I was to have a small twin room- which basically meant that there was 1 bed! Neither my friend or I could actually sleep as there wasnt any room to move! To top things off the iron in my room was broken! This hotel is over priced - would much rather have stayed at The Holiday Inn!!!!
Quality Crown Hotel Kensington London
3.2
Room was very nice, and staff very helpful with directions and bag minding.Close to Tube and nice walk to Knightsbridge and Harrods etc. Very good value for money considering the mad prices in London.Only complaint is that we were woken by people next doorcoming home as the walls were paper thin and you could here everything they were saying.Would stay there again though
Quality Crown Hotel Kensington London
4.2
The hotel was very clean and had recently been refurbished so the quality of the fixtures and fittings was very good. The room was very small but just adequate for one person. The hotel had wireless internet but this did not work in the rooms - only in the bar/cafe area. Lifts were inadequate.
Quality Crown Hotel Kensington London
3.1
The hotel was easy to get to in a great location, it looks like a 1970's concrete block, but the public spaces and rooms are spotless and recenly renovated. The room was very small but OK for one night - bed was OK, not the most comfy but passable. The main complaint is that the room was BOILING. I had the AC on all night which meant we had sore throats the next day but if you love A/C it will be fine! For £85 it is not a good as the Premier/Travel/Lodge affairs in the city, and the staff are very surly . On the plus side the hotel keep your bags before and after you check in/out and there is a Sainsbury's round the corner and a waitrose about 200 yrds away.
Quality Crown Hotel Kensington London
3.6
I was personally disappointed with the service and the quality of the room.
Quality Crown Hotel Kensington London
3.7
Very slick and professional. Nice rooms, well appointed and spotless. A bit pricey but worth it.
Quality Crown Hotel Kensington London
4.4
The room was very adequate and the breakfast very good value. It too k me some time to work out the heating system so I was cold for the first part of the evening.
Quality Crown Hotel Kensington London
4.3
the rooms were virtually the smallest that i and my 2 colleagues had ever stayed in - the kind of rooms which give London hotels a bad name - there was effectively no space in the room for anything but sleeping - negotiating a way around the room was extremely difficult - a japanese stacker hotel, or a mortuary drawer, would have provided more space.
Quality Crown Hotel Kensington London
3.2
Stayed at the hotel whilst exhibiting at Earls Court and found it easily in walking distance. Hotel is plesant enough, but nothing special. The walls are very thin though! Plenty of restaurants in the area, probably would stay there again if the price was right.
Quality Crown Hotel Kensington London
4.3
As part of the booking process, was given information that hotel had car parking on site; there was no indication that this would be charged at £ 22 for 24 hours. Found initial information misleading. On arrival, had extreme difficulties in manouvering my car into a very small lift space (wing mirrors clipping sides etc) to be transoprted below ground to a very small car park. As it happened, the exit from the car park next day, although tight, didn't present any difficulties...what had happened was that on entry, the ypoung porter hadn't pulled back the gates far enough, thus greating a very tight and difficult situation. Reported this situation to reception...the man here quite frankly was non receptive to my complaint and indeed conveyed a very patronising manner. Both myself and my wife were not impressed, expecting at the very least a sympathetic ear. This was a shame as in the main, the hotel was clean and comfortable and well positioned
Quality Crown Hotel Kensington London
4.8
VERY small room, night staff pleasant but on checking out was treated like a second class citizen 'you booked through late rooms...' Have used the late rooms website many times before and have previously always enjoyed an excellent service. The room was very small as was the bathroom, we were next to the lift and what sounded like an engine running all night.
Quality Crown Hotel Kensington London
3.9
A bit of a walk from tube but allowed to check in early without any problem. Quiet room even though on front so very good double glazing!!
Quality Crown Hotel Kensington London
3.4
No car parking which was the reason I booked there, although they did offer to get me parked at the Marriott over the road
Quality Crown Hotel Kensington London
3.6
Our room facing Cromwell Road was rather noisy, instructions regarding use of the internet service were inadequate, the cold water supply was always warm; however the staff we met there were always polite and helpful.
Quality Crown Hotel Kensington London
3.6
did not receive any face cloths anyday & had to ask for some daily.
Quality Crown Hotel Kensington London
4.3
Room small (as expected) but very clean , excellent location, good directions given on site.Woken by maid who came to clean room at 8.45 when check out was 11am! Apart from thatfine for lateroom price paid.Barman very friendly and helpful .
Quality Crown Hotel Kensington London
3.3
I was impressed with the location and the cleanliness. The room was small but was good
Quality Crown Hotel Kensington London
3.8
One thing I would like to mention that room was quite stuffy as no windows open. Did use air con but not very good. Also double bed were two beds together which would be fine if mattresses same level!
Quality Crown Hotel Kensington London
4.8
The hotel reception and bar were good. The room was very good, spacious, good size bathroom, comfortable living area. I asked for a double bed but was given two singles joined together. The internet access was extra (I had thought it was included.)
Quality Crown Hotel Kensington London
3.1
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