Visitors' Reviews
Date of Stay:08/31/2011
Location, modern, clean. Concierge service horrible. Everything was up to par with other hotels I have stayed in NYC. Hilton, Hyatt, Astoria and Sheraton but I loved its location right on Times square.
Renaissance Hotel Times Square New York City
3.1
Date of Stay:03/03/2010
The location and décor. Check-in staff (only) is a little rude. The location of this hotel is amazing. "It is" the intersection of 42nd and Broadway in Times Square and across the street from the Minskoff where The Lion King plays. Regardless of the location of your room in the hotel, you have a view of Times Square. The decor is very art deco and beautiful. The price is well worth it!
Renaissance Hotel Times Square New York City
4.4
Date of Stay:01/17/2011
Great location, friendly service. Small room. Great hotel at a reasonable rate. Clean, wonderful location in Time Square. Friendly service, comfortable bed. It's a smaller hotel than I initially thought, but not small in how you are treated or what you get for your money.
Renaissance Hotel Times Square New York City
3.3
Date of Stay:12/28/2010
We would love to stay again and look forward to our next trip. The room was spacious and beautifully decorated. The concierge and other staff were very friendly and personable - really made us feel welcomed. Highly recommend!
Renaissance Hotel Times Square New York City
4.8
Date of Stay: 02/05/2008
We would love to stay again and look forward to our next trip. The room was spacious and beautifully decorated. The concierge and other staff were very friendly and personable - really made us feel welcomed. Highly recommend!
Renaissance Hotel Times Square New York City
3.7
Date of Stay: 09/26/2008
The hotel was more than I could have ever expected! The price was great and so was all of the service that we received from the staff during our stay in New York.
Renaissance Hotel Times Square New York City
3.5
Date of Stay: 07/15/2008
This should be THE place– fantastic location, renovation, but appalling management and service culture. The concierge lobby staff seem to have neither the skills or the authority to make decisions and solve problems. On night two, our toilet blocked. After several calls/visits to the concierge desk the toilet started overflowing onto the bathroom floor. Maintenance didn’t arrive. The concierge seemed unauthorised to move us to another room. After 2 hours (about 10.00pm?), we were given another room. We packed, roused our sleeping child, shifted to floor 21 – which was under renovation, main hall covered in building debris, dirty dishes outside 'our' room. It was obvious there would be building work in rooms adjacent during our stay. I called again and duty manager "Greg' launched into a tirade about the discounted rate we had booked (which had not previously had been queried, and had been verbally confirmed by the Marriott Customer Care by phone). Husband waited >30 mins for keys. I sat by the elevator lobby of L21 with luggage and sleeping child on floor amongst the sawdust. New room was king+rollway (delivered with grubby quilt, no cover). The fitted (very worn) bottom sheet of the king bed was too small & under so much strain it kept rolling off the edges of the mattress during the night, so we were pretty much sleeping on the mattress cover. After this move we were given a pass to the concierge lounge, no explanation. We asked the day before departure what the different card was, so didn't use it much – but staff there made us feel welcome for the first time during our stay. Marriott should consider a management transplant at this hotel - it's when things go wrong that it's clear the management team is far from up to it.
Renaissance Hotel Times Square New York City
3.9
Date of Stay: 09/07/2007
Upon arrival, we were informed that there was construction on-going, 5 floors at a time, with possible water outages throughout the day. We were provided a letter that construction would not start until after 9:00am.
We were awoken by saws and hammering Saturday morning at 7:40am and Monday morning at 7:35 am. So much for the Mariott promise.
Finally, our room was the size of a closet, with such poor lighting, it was nearly impossible to function for makeup or reading. The view was 1 window about 20" in width, facing 7th street with a mostly obstructed view by one of the building pillars.
All in all, the hotel was very disappointing and not at all as represented. I'm very dissappointed in Mariott.
Renaissance Hotel Times Square New York City
4.8
Date of Stay: 08/23/2007
The worst part of this stay was that we were only there for one night. The location was perfect; we were only a few blocks from all the theatres we wanted to see and there were a lot of other stores and restaurants within a block or two. The room was magnificent. The bed was a king with a great mattress and they brought in a roll-away bed for our granddaughter at no extra charge. The bathroom was beautiful and very large. Everything was very clean and looked brand new. They were renovating on some of the floors, but it did not interfere with our stay. The view from our room on the 22nd floor was not very pretty, but that is the way New York is. And this room was $* cheaper than a similar room at the Hilton.
Renaissance Hotel Times Square New York City
4.5
Date of Stay:02/02/2010
Location, nice sized room, comfortable beds. Drink and food prices. Excellent location close to everything Times Square has to offer. Nice sized rooms, very comfortable beds, clean and modern.
Renaissance Hotel Times Square New York City
3.4
Date of Stay:05/31/2010
Concierge staff exceeded our expectations. Clean rooms and great service. No complaints. My wife and I travel very frequently and have stayed in many fine hotels. We acknowledge when a part of our travel experience "wows" us and and the Renaissance and it's staff certainly did. We celebrated our anniversary in NYC and our hotel experience made for a great stay.
Renaissance Hotel Times Square New York City
3.7
Date of Stay:05/14/2011
Very comfortable room, excellent location, and amazing bed. Hotel is located right in the heart of times square, with a subway stop on the corner. Boutique type feel in the lobby, not like some of these other large chain hotels that seem so massive. Great rooms, very comfortable mattress.
Renaissance Hotel Times Square New York City
3.1
Date of Stay:04/16/2010
Location. Use of fridge to store personal items caused charges as soon as stocked items moved (fixed with a phone call to lobby). Top of the line Renaissance hotel, very secure and in prime location. Spacious rooms fully wired for business. High speed internet available in room (extra charge) and free in the lobby.
Renaissance Hotel Times Square New York City
4.2
Date of Stay:04/14/2010
Location, comfortable rooms. Lobbies were very strange looking. This hotel has an excellent location and very comfortable rooms with nice amenities. The lobby is adequate- although not very elegant.
Renaissance Hotel Times Square New York City
3.5
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