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Westin Hotel Ottawa

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11 Colonel By Drive Ottawa

General Description

Experience the essence of renewal and tranquility in the nation?s capital. Located in the heart of the city, The Westin Ottawa is the destination for business and leisure guests alike. Complementing the Westin?s ambience are its indoor walkways to both the Rideau Centre Shopping Mall and Ottawa Congress Centre. The ideal location of The Westin Ottawa provides guests an opportunity for exploration of the many historical and cultural elements of the city. Westin becomes a haven for the body, mind and soul when guests enjoy the luxury of the WestinWORKOUT? Gym, a state-of-the-art fitness facility boasting a spectacular view of the capital via floor-to-ceiling windows. The heated, indoor salt water pool provides a healthier alternative, unique amongst the city?s hotels. In partnership with Executive Fitness Leaders, Ottawa?s premiere fitness experts, The Westin Ottawa responds to guests? needs in maintaining a healthy lifestyle. Renewal also awaits in Daly?s restaurant. Relax over delicious selections prepared by The Westin Ottawa?s culinary professionals, or enjoy refreshing cocktails and enticing snacks in Landmarks Lounge. The Westin Ottawa?s 495 spacious guest rooms and suites provide guests with an elevated sense of comfort and tranquility. The Westin?s renowned Heavenly Bed? provides the ultimate vantage point for spectacular views of the Rideau Canal and Byward Market from floor-to-ceiling guest room windows.


  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Bath / Hot Tub
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Casino
  • Jogging and exercise trail
  • Computer
  • Photocopier
  • Direct dial phone
  • Facsimile
  • Ballroom
  • Wheel Chair Access
  • Fitness Facilities
  • Jacuzzi
  • Massage
  • Solarium
  • Internet Connection (wireless)
  • Shower
  • Bathtub/Shower Combination
  • Pool Indoor
  • Luggage Storage
  • Express Check-In/Check-Out

Hotel Policies

Checkin: 14h
Checkout: 11h

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for Westin Hotel Ottawa RATING

4.6 / 5


Visitors' Reviews

  • NA
  • 10/03/2009
  • Leisure
Date of Stay:10/03/2009
Proximity to Byward Market and the Parliament buildings. The extra charge for parking the car.
Westin Hotel Ottawa 4.1
  • 05/19/2010
  • Leisure
Date of Stay:05/19/2010
Very comfortable beds, clean bright airy rooms with big windows. The elevator keys did not always work, so sometimes you would go by your floor. This is a beautiful hotel in an excellent location. You are within walking distance of most sites and you are attached to the idea centre mall. Beautiful light airy clean rooms with large windows. The hotel is now undergoing renovations in the lobby, but this was not an inconvenience at all.
Westin Hotel Ottawa 4.7
  • NA
  • 11/13/2008
  • Leisure
Date of Stay: 11/13/2008
At check in the front dest isseued us a room on the 7th floor, but I asked if there was anything higher since this was my first visit ti Ottawa and I wanted a veiw of the city. No problem, they gave us a room on the 21 floor, and it was quite and lovely. Clean but the bed wa a little hard, no big deal. Only other thing was the shower really had no pressure. All in all a good visit.
Westin Hotel Ottawa 4.6
  • NA
  • 10/17/2008
  • Leisure
Date of Stay: 10/17/2008
This properity is still undergoing renovations. This time they are tearing down their parking structure. Due to this the parking is very limited and they have now raised the price for parking to $35 a night.
I was very unhappy that a wrist watch I left in my room was not returned.
Internet service is also charged for.
The only positive comment I have is that the view from the rooms is stunning
Westin Hotel Ottawa 3.8
  • NA
  • 01/24/2008
  • Leisure
Date of Stay: 01/24/2008
This hotel is currently undergoing rennovations as of 11/9/07 and there is loads of equipment outside of the front. The room service is MILES TOO EXPENSIVE for what you are getting. The food IS NOT impressive at all what the money you are putting out. Save your dosh and go to the Elephant and Castle! Minibar contains a lot of uninteresting drinks and food and again is EXTREMELY EXPENSIVE. NO WIFI HERE! This hotel has network cables still. $12.95 a day for internet access.

Elevator is SUPER FAST! Staff is GREAT! VERY PROFESSIONAL! Bed is great! Shower is great! Clean hotel. Right in the center of the action and 2 blocks away from Parliment. Right across the street from the canal. Hotel is connected to this ace mall and there is a WELL ACE food court on the 1st floor.
Westin Hotel Ottawa 3.5
  • NA
  • 11/11/2007
  • Leisure
Date of Stay: 11/11/2007
Stayed at the Westin. Employer booked room online. Confirmed pre-payment on checkin & checkout. Credit card still charged. Took 8 months to solve chargeback. Would not admit to screwing up. Awful treatment received.
Westin Hotel Ottawa 3.3
  • NA
  • 11/29/2009
  • Leisure
Date of Stay:11/29/2009
The service and friendliness of the staff, the beautiful hotel room, and the best-equipped gym of any hotel that I've stayed at. No dislikes. Excellent location, view of parliament hill, friendly staff, excellent service.
Westin Hotel Ottawa 3.4
  • 08/13/2010
  • Leisure
Date of Stay:08/13/2010
I arrived late from New York. After the sleepless night before in my noisy Manhattan hotel room, the Westin was an oasis. The room was immaculate, the view spectacular and best of off, no noise from adjoining rooms.
Westin Hotel Ottawa 4.7
  • 04/17/2010
  • Leisure
Date of Stay:04/17/2010
Location, room, view and amenities are all excellent. It's an expensive hotel.
Westin Hotel Ottawa 3.1
  • 09/30/2010
  • Leisure
Date of Stay:09/30/2010
View of the city, location is amazing, easy access to underground shopping and centre of all of the attractions. Parking choices were limited and expensive. Placed in the centre of Ottawa and positioned for an excellent view, you have access to the hotel's fitness centre, an enclosed shopping centre, and easy access to nearby museums. The staff is very professional and responds quickly to your needs. Parking is limited to Valet and a nearby lot, so based on your needs keep that in mind. Overall a great way to visit the Capital of Canada.
Westin Hotel Ottawa 4.3
  • 10/05/2010
  • Leisure
Date of Stay:10/05/2010
Comfortable beds. Dated and in need of remodeling. Which is underway now? Nice place. Needs remodeling.
Westin Hotel Ottawa 4.1
  • Jeff
  • 10/02/2010
  • Leisure
Date of Stay:10/02/2010
The bed was great! The food and service in the restaurant was very good. the room was a little worn out. The carpet had stains and the dust ruffle had something spilled on it.
Westin Hotel Ottawa 3.7
  • Cameron Allison
  • 06/05/2010
  • Leisure
Date of Stay:06/05/2010
My new Husband and I had an exhausting wedding my parents surprised us with a room at the Westin. after a long limo ride we arrived and recived VERY gracious service at 9pm from the front desk clerk. He upgraded our room. We had a beautiful room with an exceptional view. As a couple who both work in the service industry(me a restaurant mgr and my husband a bar mgr) we understand the difficulties of running a customer service driven business in a largely tourist city. The standards of this hotel are high for there employees to maintain a wonderful experience for their customers. I live in this city and don't stay in hotels here,but every once and awhile my husband and I pack a bag and spend the night just to be treated well.
Westin Hotel Ottawa 3.4
  • Jamie
  • 03/22/2011
  • Leisure
Date of Stay:03/22/2011
Perfect location for everything as a tourist. Extra parking charge. It is quite expensive. Room is clean and comfort. Everything you need is within a walking distance. Shopping mall that has a movie theater and a foot court is connected through the door, so even in a rainy day you can enjoy the stay. Parking charge is extremely high which you need to be aware of.
Westin Hotel Ottawa 4.5
  • Leon
  • 07/13/2010
  • Leisure
Date of Stay:07/13/2010
Location and quality. Parking. The staff went out of there way to make sure we had a room of our choice.
Westin Hotel Ottawa 3.4
  • Julia Burke
  • 05/20/2011
  • Leisure
Date of Stay:05/20/2011
We had a view of the Peace Tower & Château Lauier, connected to Rideau Center & walking distance to National Gallery. Everything was good. The restaurant was expensive. If you need to be in downtown Ottawa, this is the place to be. The temperature was -19 C with a wind chill factor, so it was great to walk directly into the mall, food fair and pub.
Westin Hotel Ottawa 3.1
  • Lee
  • 10/08/2011
  • Leisure
Date of Stay:10/08/2011
My stay at this hotel was very enjoyable. The pool area was nice and it is attached to the rideau centre shopping mall so it was nice to go shopping through the exclusive hotel entrance, without ever having to step outside. The room was comfortbale, some maintenance reparis were needed (the plug in the bathtub was disconnected), the room itself was nice though. The best part of my experience was the food. The breakfast buffet was phenominal! They had everything you can imagine from smoothies to salmon. Ofcourse the basic breakfast components were present aswell such as bacon and potatoes. I would go back for sure. Only complant was the breakfast was 22$ per person. A little steep for a morning meal.
Westin Hotel Ottawa 3.9
  • Teresa Daniel
  • 06/09/2011
  • Leisure
Date of Stay:06/09/2011
Location, great bed, comfort, and staff. There was hair in the sink and tub when I arrived. It was lovely overall, I was happy to find out that my bid was accepted at that price for this particular hotel.
Westin Hotel Ottawa 4.1
  • Edwin Walter
  • 04/27/2012
  • Leisure
Date of Stay:04/27/2012
This hotel is centrally located-- everything is within walking distance. By Ward market is a few steps away and the Rideau Centre shopping mall is connected to the hotel so very convenient. We went there during the heat wave and when it was hot and humid outside, we stayed indoors at the Rideau Centre and later in the evening, walked to By Ward market. We didn't get to try any of the hotel's restaurants because there were so many others to choose from nearby. Also, when we arrived, the lady at the front desk informed us that the restaurant was closed until 5pm. We found out it was open but didn't matter since the mall was still open and there were more dining options there.
Westin Hotel Ottawa 4.2
  • Maria Baldwin
  • 04/28/2011
  • Leisure
Date of Stay:04/28/2011
The hotel is a couple of blocks from Parliament and near the canal. The Rideau Centre (mall) is connected to the hotel via a covered walkway. The Byward Market area is a few blocks away -- great for dining and shopping. We ate at The Keg -- best steaks in Ottawa. The Concierge was very helpful, especially since we were waiting for two lost bags from the airport. We only had a couple of complaints: 1) the bathtub had a slow drain, and 2) the carpet had some stains. The beds were comfortable and clean. The room was fresh with no odd smells or dust in the corners. Overall, a good choice if you need a central location. Our room was booked with Total Trip, so we got a great deal, saving about * per night.
Westin Hotel Ottawa 4.1
  • Harold Spears
  • 04/07/2012
  • Leisure
Date of Stay:04/07/2012
Great location, very nice rooms. Annoying parking, but its downtown. $15 per day for internet is frustrating. Very nice hotel, the Westin really does a great job.
Westin Hotel Ottawa 4.4
  • Bonnie
  • 09/22/2011
  • Leisure
Date of Stay:09/22/2011
That is was close to the mall and Ottawa U. There was nothing to not like. My son is going to attend Ottawa University next year. I dont have to look any further for a place to stay when I come to visit.
Westin Hotel Ottawa 3.1
  • Anne
  • 12/10/2011
  • Leisure
Date of Stay:12/10/2011
The key cards. You should advise that they are doing works at that time, everything upside-down. The hotel is very well located but no parking for the hotel available and is being completely rebuilt what was quite disappointing.
Westin Hotel Ottawa 4.1
  • Elsie Flynn
  • 09/21/2012
  • Leisure
Date of Stay:09/21/2012
Good location. nice accommodations for the cost. Parking fees.
Westin Hotel Ottawa 4.9
  • Shelley Ross
  • 10/31/2011
  • Leisure
Date of Stay:10/31/2011
Excellent location, courteous staff, clean room. Valet parking steep at $28. I would definitely recommend this wonderful hotel for a stay near the downtown area. Close to the Market, shopping, university.
Westin Hotel Ottawa 3.3
  • Lori
  • 05/31/2012
  • Leisure
Date of Stay:05/31/2012
Great location, amazing views. No flexibility on bed type. I loved the location of this hotel. It was near all the amenities and attractions. In addition the views are great (as long as you got a room on the right parliament side of the hotel).
Westin Hotel Ottawa 3.8
  • Katie
  • 08/11/2012
  • Leisure
Date of Stay:08/11/2012
I liked the location, lobby and bar. The room was really not nice for such an hotel.
Westin Hotel Ottawa 3.5
  • Tim Watts
  • 03/14/2013
  • Leisure
Date of Stay:03/14/2013
Great location, view, staff. Did not like paying for parking. Great location, great view (on canal side). Staff was very nice & helpful. Newly Reno¿s, room clean. Would rather not pay for parking - or - at the very least, pay once for stay, and then have in/out privileges.
Westin Hotel Ottawa 4.4
  • Gary Scarborough
  • 02/02/2013
  • Leisure
Date of Stay:02/02/2013
The heavenly bed and bath robe. Lobby was under renovations. Great. I enjoyed myself very much.
Westin Hotel Ottawa 4.5
  • Paige
  • 07/30/2012
  • Leisure
Date of Stay:07/30/2012
At check in the front dest isseued us a room on the 7th floor, but I asked if there was anything higher since this was my first visit ti Ottawa and I wanted a veiw of the city. No problem, they gave us a room on the 21 floor, and it was quite and lovely. Clean but the bed wa a little hard, no big deal. Only other thing was the shower really had no pressure. All in all a good visit.
Westin Hotel Ottawa 4.4
  • Brenda Rogers
  • 03/13/2013
  • Leisure
Date of Stay:03/13/2013
Location and room view. More towels. Great location, good staff, nice bar.
Westin Hotel Ottawa 4.2
  • Joyce Bullard
  • 03/05/2013
  • Leisure
Date of Stay:03/05/2013
Its location is absolutely perfect, because you are close to everything; parliament, Byword Market, Rideau Mall, Rideau Canal etc. Parking is shared with the mall and it's very expensive. Great hotel, clean, large rooms. Great location, close to Byword Market area, Rideau Mall, Rideau Canal, parliament buildings, city centre, etc. There were 2 things we didn't like; parking was connected to mall parking and was very expensive, also you need your room key to access the elevator. Other than that, a great hotel, worth the stay for the location alone.
Westin Hotel Ottawa 3.3
  • Sandra
  • 09/08/2013
  • Leisure
Date of Stay:09/08/2013
Breakfast buffet was huge. It was a bit expensive, but worth it. Room had horrible view, and wallpaper/paint was outdated. The location is un-beatable. It's connected to a major downtown mall (Rideau Centre). It is walking distance to all the major downtown attractions and business/shopping districts. The room we had was a bit dated, but the hotel is under-renovation so I assume they are in the process of updating. The gym was awesome. The pool is good, but not great. The breakfast buffet in Daly's restaurant is rather expensive, but very large and worth the price. Over-all, met my expectations and then some.
Westin Hotel Ottawa 3.1
  • Katie Sharpe
  • 05/05/2013
  • Leisure
Date of Stay:05/05/2013
Clean, comfortable beds. Small rooms, rooms faced the not so nice side, they were economy rooms. Good hotel, good location, parking was a bit of a pain.
Westin Hotel Ottawa 3.6
  • Jimmy Chapman
  • 03/24/2013
  • Leisure
Date of Stay:03/24/2013
The star level was on the mark and the price was perfect! This hotel was one of the better larger hotels that I have stayed in for quiet sometime. It was a true 4 star hotel and the staff was 4-star as well!
Westin Hotel Ottawa 3.2
  • Raymond
  • 01/11/2014
  • Leisure
Date of Stay:01/11/2014
Everything it was perfect. Paying to park. Beautiful hotel with beautiful views.
Westin Hotel Ottawa 4.9
  • Julie
  • 09/02/2013
  • Leisure
Date of Stay:09/02/2013
The rooms were elegant, clean and spacious. The location was central, close to tourist attractions and shopping. There were no information as to where to find the pool and exercise rooms. We enjoyed our stay. The hotel was clean and nicely decorated. I did not see a concierge.
Westin Hotel Ottawa 4.9
  • Vincent
  • 03/12/2013
  • Leisure
Date of Stay:03/12/2013
The Westin Ottawa Hotel has a great location, and I enjoyed most of all that I was able to go the shopping mall without going outside the hotel. The staff was very nice and always willing to help.
Westin Hotel Ottawa 4.3
  • Milton
  • 05/04/2013
  • Leisure
Date of Stay:05/04/2013
Great room service; easy access to Rideau Center. $35 to park the car, ouch! Lovely facility in the center of Ottawa and immediate access to all of the shops in the Rideau Center. We would choose this hotel again were we to return to Ottawa.
Westin Hotel Ottawa 3.7
  • Joyce Swanson
  • 05/12/2014
  • Leisure
Date of Stay:05/12/2014
Location, location, location. The room was just a bit below 4 star expectations. Bathroom had some small amounts of mold and grime. Could have been better. Overall it was an excellent location and very good hotel. I had a great time! I would stay here again. Of note, I cannot call it an excellent hotel because the bathroom could have been a little cleaner for a four star hotel (some mold and mildew in the bathroom).
Westin Hotel Ottawa 3.3
  • Dana
  • 01/06/2014
  • Leisure
Date of Stay:01/06/2014
very convenient location of reasonable cost. Room temperature is too high and not adjustable. Hotel staffs are not as friendly as expected.
Westin Hotel Ottawa 4.3
  • Monica Wells
  • 06/20/2014
  • Leisure
Date of Stay:06/20/2014
Comfortable, great view on the canal idea, close to the market place and the idea center. Renovations, young staff in training at the reception and concierge desk, could use experienced staff for these positions specially. Overall, the room/bathroom is very clean, star buck coffee at your disposal, crispy white linen and early newspaper. Perfect for business and leisure.
Westin Hotel Ottawa 3.3
  • Beth
  • 07/08/2013
  • Leisure
Date of Stay:07/08/2013
Stayed at the Westin. Employer booked room online. Confirmed pre-payment on checkin & checkout. Credit card still charged. Took 8 months to solve chargeback. Would not admit to screwing up. Awful treatment received.
Westin Hotel Ottawa 4.6
  • Sheryl Mayo
  • 04/26/2014
  • Leisure
Date of Stay:04/26/2014
The Westin is perfectly located. Close to the Byward Market and Parliament and museums. You can even see the changing of the Guard from your window if you're facing the canal. Great for families because you're attached to the Rideau Center with plenty of shopping and eating choices. There are movie theaters in the Rideau Center as well. Very quiet hotel despite its downtown location. We have gone back several times now and wouldn't stay anywhere else in Ottawa when we go.
Westin Hotel Ottawa 4.6
  • Bernard
  • 10/07/2013
  • Leisure
Date of Stay:10/07/2013
Typical Westin. Access is not easy by car unless you know exactly where to go. Typical Westin.
Westin Hotel Ottawa 3.5

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